Club Millesime Team Leader - Luxury Guest Experience

Accor; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sofitel Sydney Darling Harbour is seeking a Club Millesime Team Leader to lead and inspire the Club Millesime team to deliver exceptional guest experiences and maintain high service standards.

You will coach, mentor, and coordinate across departments, ensuring skilled ambassador readiness, stock control, and seamless service, with strong knowledge of wine and menus to elevate guest satisfaction.

Qualifications

• Leadership experience in luxury hospitality.
• Exceptional guest service skills with a passion for memorable experiences.
• Excellent communication, interpersonal, and problem-solving abilities.
• Solid understanding of Food & Beverage operations, including stock management and service standards.
• Ability to maintain high standards of safety, hygiene, and security.
• Knowledge of wine, spirits, and menus with the ability to guide both team and guests.
• Flexible, proactive, and able to lead by example in a fast-paced environment.
• Flexible to work evenings, weekends, and public holidays.

Responsibilities

• Lead and inspire the Club Millesime team to exceed targets through coaching, mentoring, and hands-on support.
• Ensure every guest interaction delivers an exceptional and memorable experience.
• Uphold high standards of service, security, and safety across all areas.
• Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
• Oversee operations, including ambassador readiness, stock levels, and service coordination with other departments.
• Develop ambassador skills, maximise service quality, upselling opportunities, and team performance.
• Maintain expert knowledge of menus, beverages, and wines to guide the team and guests.
• Oversee mise-en-place preparations to ensure readiness for guests’ arrival.
• Maintain expert knowledge of menus and wine lists to provide informed recommendations.

Skills

Leadership

Guest Service

Communication

F&B Operations

Safety & Hygiene

Wine Knowledge

Flexibility

Evenings & Weekends

Job description

Sofitel Sydney Darling Harbour is seeking a Club Millesime Team Leader to lead and inspire the Club Millesime team to deliver exceptional guest experiences and maintain high service standards.

You will coach, mentor, and coordinate across departments, ensuring skilled ambassador readiness, stock control, and seamless service, with strong knowledge of wine and menus to elevate guest satisfaction.