Club Millesime Team Leader

Accor; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sofitel Sydney Darling Harbour is seeking a Club Millesime Team Leader to lead and inspire the Club Millesime team to deliver exceptional guest experiences and maintain high service standards.

You will coach, mentor, and coordinate across departments, ensuring skilled ambassador readiness, stock control, and seamless service, with strong knowledge of wine and menus to elevate guest satisfaction.

Qualifications

• Leadership experience in luxury hospitality.
• Exceptional guest service skills with a passion for memorable experiences.
• Excellent communication, interpersonal, and problem-solving abilities.
• Solid understanding of Food & Beverage operations, including stock management and service standards.
• Ability to maintain high standards of safety, hygiene, and security.
• Knowledge of wine, spirits, and menus with the ability to guide both team and guests.
• Flexible, proactive, and able to lead by example in a fast-paced environment.
• Flexible to work evenings, weekends, and public holidays.

Responsibilities

• Lead and inspire the Club Millesime team to exceed targets through coaching, mentoring, and hands-on support.
• Ensure every guest interaction delivers an exceptional and memorable experience.
• Uphold high standards of service, security, and safety across all areas.
• Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
• Oversee operations, including ambassador readiness, stock levels, and service coordination with other departments.
• Develop ambassador skills, maximise service quality, upselling opportunities, and team performance.
• Maintain expert knowledge of menus, beverages, and wines to guide the team and guests.
• Oversee mise-en-place preparations to ensure readiness for guests’ arrival.
• Maintain expert knowledge of menus and wine lists to provide informed recommendations.

Skills

Leadership

Guest Service

Communication

F&B Operations

Safety & Hygiene

Wine Knowledge

Flexibility

Evenings & Weekends

Job description

Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.

Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description

• Lead and inspire the Club Millesime team to exceed daily, monthly, and yearly targets through coaching, mentoring, and hands-on support.
• Ensure every guest interaction delivers an exceptional and memorable experience.
• Uphold high standards of service, security, and safety across all areas.
• Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
• Oversee smooth operations, including ambassador readiness, stock levels, and service coordination with other departments.
• Develop ambassador skills, maximising service quality, upselling opportunities, and overall team performance.
• Maintain expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction.
• Oversee mise-en-place preparations to ensure everything is ready for guests’ arrival.
• Maintain expert knowledge of menus and wine lists to provide informed recommendations and elevate the guest experience.

Qualifications

• Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge environments.
• Exceptional guest service skills with a passion for creating memorable experiences.
• Excellent communication, interpersonal, and problem-solving abilities.
• Solid understanding of Food and Beverage operations, including stock management and service standards.
• Ability to maintain high standards of safety, hygiene, and security.
• Knowledge of wine, spirits, and menus with the ability to guide both team and guests.
• Flexible, proactive, and able to lead by example in a fast-paced environment.
• Flexible to work evenings, weekends, and public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that fullAustralian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.