Club Millesime Team Leader

Sofitel; Sydney; Sur place; AUD 110 000 - 160 000; Plein temps

Résumé du poste

Sofitel Sydney Darling Harbour seeks a dynamic leader to head the Club Millesime team, coaching and mentoring to exceed targets while delivering exceptional guest experiences in a luxury setting. You will manage ambassador readiness, stock, service coordination with departments, and develop staff through coaching; deep knowledge of menus, beverages and wines to guide team and guests.

This role requires flexible evenings, weekends, and public holidays, with a commitment to safety, hygiene and

Qualifications

• Proven leadership experience in luxury hospitality.
• Exceptional guest service skills with a passion for creating memorable experiences.
• Excellent communication, interpersonal, and problem-solving abilities.
• Solid understanding of Food & Beverage operations, including stock management and service standards.
• Knowledge of wine, spirits, and menus to guide team and guests.
• Flexible, proactive leadership in a fast-paced environment.
• Ability to work evenings, weekends, and public holidays.

Responsabilités

• Lead and inspire the Club Millesime team to exceed daily, monthly, and yearly targets through coaching, mentoring, and hands-on support.
• Ensure every guest interaction delivers an exceptional and memorable experience.
• Uphold high standards of service, security, and safety across all areas.
• Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
• Oversee smooth operations, including ambassador readiness, stock levels, and service coordination with other departments.
• Develop ambassador skills, maximising service quality, upselling opportunities, and overall team performance.
• Maintain expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction.
• Oversee mise-en-place preparations to ensure everything is ready for guests’ arrival.
• Maintain expert knowledge of menus and wine lists to provide informed recommendations and elevate the guest experience.

Connaissances

Leadership

Guest Service

Communication

Problem Solving

Food & Beverage

Stock Management

Wine Knowledge

Description du poste

Company Description

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.

Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description

• Lead and inspire the Club Millesime team to exceed daily, monthly, and yearly targets through coaching, mentoring, and hands‑on support.
• Ensure every guest interaction delivers an exceptional and memorable experience.
• Uphold high standards of service, security, and safety across all areas.
• Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
• Oversee smooth operations, including ambassador readiness, stock levels, and service coordination with other departments.
• Develop ambassador skills, maximising service quality, upselling opportunities, and overall team performance.
• Maintain expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction.
• Oversee mise‑en‑place preparations to ensure everything is ready for guests’ arrival.
• Maintain expert knowledge of menus and wine lists to provide informed recommendations and elevate the guest experience.

Qualifications

• Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge environments.
• Exceptional guest service skills with a passion for creating memorable experiences.
• Excellent communication, interpersonal, and problem‑solving abilities.
• Solid understanding of Food and Beverage operations, including stock management and service standards.
• Ability to maintain high standards of safety, hygiene, and security.
• Knowledge of wine, spirits, and menus with the ability to guide both team and guests.
• Flexible, proactive, and able to lead by example in a fast‑paced environment.
• Flexible to work evenings, weekends, and public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.