Club Manager - Five Dock

Vivaleisure; Sydney; On-site; AUD 90 - 120,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Great work-life balance

Paid Parental Leave

Free fitness membership

CU Health virtual health and wellbeing

Job summary

Viva Leisure, the owner of Club Lime Five Dock, seeks an energetic Club Manager to lead the club, drive member growth, and deliver exceptional service. You’ll motivate the team, manage operations, and ensure a vibrant, safe, and high-performing fitness environment in Sydney’s Inner West.

You will oversee memberships, customer service, programs, and local marketing while upholding Viva values and delivering the best member experience. This is a full-time role at Club Lime Five Dock.

Qualifications

• Current First Aid and CPR certification (or willingness to obtain).
• Strong knowledge of and a passion for the Fitness Industry.
• Experience in sales and customer service, ideally within the fitness or retail sectors.
• Demonstrated people management and team leadership experience.
• Proven sales aptitude with a results-driven mindset and ability to meet targets.
• Outstanding communication and leadership skills, with a passion for engaging both team members and clients to strengthen the brand.
• Proven ability to drive operational excellence through strong organisational and formal operational skills.
• Ability to be a role model and live Viva values and behaviours while being passionate about our brands.

Responsibilities

• Drive new member sign-ups, manage renewals, and implement strategies to enhance member satisfaction and retention.
• Ensure all members and guests receive high-quality service; handle complaints and feedback promptly and professionally.
• Maintain high standard of operational procedures; manage administration, auditing and organisation of the club, ensuring all areas are clean, safe, and fully operational.
• Ensure all activities, equipment, and facilities comply with health and safety regulations and industry standards.
• Recruit, train, schedule and manage in club staff; ensure high team performance and morale.
• Plan and execute local marketing campaigns, community engagement events, and promotions to increase visibility and attract new members.
• Oversee the development and scheduling of fitness programs and classes, ensuring they meet member needs and industry trends.

Skills

First Aid & CPR

Fitness Industry knowledge

Sales & customer service

People management

Sales aptitude

Communication & leadership

Operational excellence

Viva values & brand

MS Office

Tools

MS Office

Job description

Viva Leisure, parent company to Club Lime and one of Australia'sleading health and fitness companies, is looking for an energetic,driven Club Manager to lead our team on a full-time basis at ClubLime Five Dock.

Ready to run a club of your own? Club Lime Five Dock sits onQueens Road in the heart of one of Sydney’s best-loved inner westvillages. Step outside and you’re minutes from Great North Road,with its Italian patisseries, delis, cafes and shops, and you’reonly around 10km from the CBD with bus connections close by. It’s alocation that makes every shift feel like part of theneighbourhood.

As Club Manager, you’ll inspire and develop your team, build awelcoming community, deliver an outstanding member experience anddrive the club’s commercial success. From growing membership tocreating a high-energy club culture and keeping operations runningsmoothly, you’ll be the heartbeat of the club.

If you’re a passionate leader who loves a fast-paced environmentand you’re ready to take the next step in your fitness industrycareer, we’d love to hear from you. Join one of Australia’s leadingfitness companies and build a career you can be proud of.

SKILLS &QUALIFICATIONS

We are looking for someone with:

• Current First Aid and CPR certification (or willingness toobtain)
• Strong knowledge of and a passion for the FitnessIndustry
• Experience in sales and customer service, ideally withinthe fitness or retail sectors
• Demonstrated people management and team leadershipexperience
• Proven sales aptitude with a results-driven mindset andability to meet targets
• Outstanding communication and leadership skills, with apassion for engaging both team members and clients tostrengthen the brand. Skilled in supporting diverse tasks andmentoring future leaders to help them achieve peakperformance
• Proven ability to drive operational excellence throughstrong organisational and formal operational skills. Capable ofmanaging multiple priorities effectively, with a proactivemindset, eagerness to learn, and agility in adapting toevolving business needs
• Ability to be a role model and live our Viva values, andbehaviours while being passionate about our brands. You willdemonstrate professionalism, respect, courtesy and support
• Proficiency in Microsoft Office applications (e.g., Word,Excel, Outlook)

KEYRESPONSIBILITIES

• Drive new member sign-ups, manage renewals, and implementstrategies to enhance member satisfaction and retention
• Ensure all members and guests receive high-quality service;handle complaints and feedback promptly and professionally
• Maintain high standard of operational procedures. Manageadministration, auditing and organisation of the club, ensuringall areas are clean, safe, and fully operational
• Ensure all activities, equipment, and facilities complywith health and safety regulations and industry standards
• Recruit, train, schedule and manage in club staff; ensurehigh team performance and morale
• Plan and execute local marketing campaigns, communityengagement events, and promotions to increase visibility andattract new members
• Oversee the development and scheduling of fitness programsand classes, ensuring they meet member needs and industrytrends

YOUR LIFE ATVIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting youin the best way possible by providing a range of incentives thatmeet the everyday needs of our people.

We offer a range of benefits to our employees such asFlexible Work Arrangements and greatwork-life balance for personal rejuvenation andwell-being, Paid Parental Leave, and Freefitness membership. Permanent employees also get access toCU Health, our virtual health and wellbeingpractice connecting you with GPs, Psychologists,Dietitians and Health Coaches anytime, anywhere. Add in centrallocations with brand new facilities and ongoinglearning and development opportunities, and it'seasy to see why the possibilities at Viva are endless.

Above all, Viva is committed to fostering a diverse andinclusive culture where every background, perspective, gender, andidentity is celebrated. We believe in empowering everyone to bethemselves, knowing that it's when we embrace our differences thatwe perform at our best.

We make every opportunity last at Viva and are looking to findmembers of the team to upskill and develop, all with the aim tomake Viva the best place to work.

ABOUT VIVALEISURE

At Viva Leisure, our mission is simple: to connect health andwellness to as many people as possible through our awesome,affordable, and accessible facilities. Our vision is to be thenumber one in the industry - benefitting our members, shareholders,franchisees, communities, and employees alike.

Established in 2004, Viva Leisure is an Australian-owned,ASX-listed company offering a diverse range of health and fitnesssolutions, including big-box health clubs, express gyms,high-intensity group training, Pilates, yoga, aquatics,women’s-only facilities, personal training, wellness, and sportsnutrition. Our portfolio includes Club Lime, hiit republic, PlusFitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300corporate-owned and franchised locations across Australia andinternationally.

In 2020, Viva Leisure acquired Chain Collective Group, which nowoperates as the franchising arm of the business, with Plus Fitnessas its flagship brand.

In 2024, Viva Leisure acquired a 34% equity stake in BoutiqueFitness Studios (BFS), the master franchisee for Club Pilates,Rumble Boxing, StretchLab, and CycleBar. As part of thispartnership, Viva's Rebalance studios successfully transitioned toClub Pilates. Viva also acquired a 25% equity stake in World GymAustralia, together with three corporate-owned World Gym clubs inQueensland - Stafford, Coomera and Underwood. In 2026, Vivaexpanded its corporate World Gym portfolio with the upcomingopening of its flagship Canberra location and launched its newestfitness brand, Zoo Fit.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to theTraditional Custodians of Country throughout Australia. We aregrateful for the opportunity to operate facilities on these landsand to contribute to the health and well-being of all communitieswe form part of.

As a company dedicated to promoting health and wellness, weare committed to fostering an inclusive environment within ourfacilities and workplaces that welcomes, respects and celebratesthe rich cultural heritage of Indigenous peoples.

Viva Leisure reserves the right to close this advertisementprior to the stated closing date should a suitable candidate beidentified.