Club Host & Guest Experience Specialist

Crown Resorts; Western Australia; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Career development

Employee discounts

Inclusive team culture

Leading entertainment destination

Job summary

Crown Perth is seeking friendly, energetic Club Hosts to join our Gaming Machines team. You’ll be the face of Crown Rewards, helping guests with memberships, promotions and general enquiries while delivering top-notch service across the casino floor.

Role requires availability to work nights, weekends and public holidays, with a rotating roster. Casino Employee Licence is a mandatory requirement for this role, and Crown offers career development, discounts and a supportive team culture.

Qualifications

• Strong customer service experience.
• Excellent communication and interpersonal skills.
• Ability to engage with a diverse range of guests.
• Cash handling and basic computer skills.
• Positive, team-focused attitude.
• Ability to work in a dynamic, fast-paced environment.

Responsibilities

• Be the face of Crown Rewards, assisting guests with memberships, promotions and general enquiries while delivering excellent service on the casino floor.
• Support Crown Rewards, recruit new loyalty members, assist with promotions, process transactions and provide outstanding guest service.

Skills

Strong customer service

Excellent communication

Diversity engagement

Cash handling

Team-oriented

Adaptability

Tools

POS system

Job description

Crown Perth is seeking friendly, energetic Club Hosts to join our Gaming Machines team. You’ll be the face of Crown Rewards, helping guests with memberships, promotions and general enquiries while delivering top-notch service across the casino floor.

Role requires availability to work nights, weekends and public holidays, with a rotating roster. Casino Employee Licence is a mandatory requirement for this role, and Crown offers career development, discounts and a supportive team culture.