Cloud Networking Support Engineer — Hybrid (Melbourne/Sydney)

Amazon Web Services; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work near Melbourne offices

Job summary

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specialising in Networking Monitoring and Scaling based in Melbourne. You will be the frontline for customer issues across cloud products, applying advanced troubleshooting and collaborating with global teams to resolve complex problems.

This role focuses on networking services like Elastic Load Balancing, Auto Scaling, Route 53 and VPC, and offers a flexible hybrid work model near Melbourne offices, opportunities for mentorship, and

Qualifications

• Bachelor's degree in CS/IT or related field.
• Experience with networking and troubleshooting across cloud environments.
• Knowledge of operating systems (Windows/Linux) and security concepts.

Responsibilities

• Solve customer issues through multiple channels (phone, email, chat).
• Perform advanced networking troubleshooting for AWS services.
• Collaborate with AWS teams to reproduce and resolve issues; contribute to improvements.

Skills

Networking & troubleshooting

Network security

Windows/Linux

Education

Bachelor's degree in CS/IT

Tools

CloudWatch

Grafana

Datadog

Prometheus

Job description

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specialising in Networking Monitoring and Scaling based in Melbourne. You will be the frontline for customer issues across cloud products, applying advanced troubleshooting and collaborating with global teams to resolve complex problems.

This role focuses on networking services like Elastic Load Balancing, Auto Scaling, Route 53 and VPC, and offers a flexible hybrid work model near Melbourne offices, opportunities for mentorship, and