Hybrid IT Service Management Lead - Incident & Problem

Victorian Government; Geelong; Hybrid; AUD 97,000 - 132,000; Part time

Job summary

Victorian Government is seeking a Service Management Lead for Incident and Problem to guide ITSM governance and decision-making in a large enterprise environment. The role requires strong ITIL expertise and facilitation across multiple departments within a hybrid arrangement in Melbourne.

The position focuses on incident and problem governance, ensuring consistent practices across vendor providers and internal teams, with a defined contract duration of 4-5 weeks.

Qualifications

• ITIL Certification required for the role.
• Experience in a complex, large enterprise environment is required.
• Strong facilitation and stakeholder engagement skills; able to lead across multiple departments.

Responsibilities

• Lead governance of incident and problem management under ITIL practices.
• Champion and guide IT Service Management decisions across departments and vendors.

Skills

Stakeholder management

Enterprise environment experience

Technical versatility

Education

ITIL Certification

Job description

Victorian Government is seeking a Service Management Lead for Incident and Problem to guide ITSM governance and decision-making in a large enterprise environment. The role requires strong ITIL expertise and facilitation across multiple departments within a hybrid arrangement in Melbourne.

The position focuses on incident and problem governance, ensuring consistent practices across vendor providers and internal teams, with a defined contract duration of 4-5 weeks.