Cloud Security Support Engineer: Troubleshooting Cloud Tech

Upwind Security, Inc.; Williamstown; On-site; AUD 70,000 - 100,000; Full time

Job summary

Upwind Security is seeking a technically skilled Technical Support Engineer to troubleshoot complex issues across cloud security platforms and deliver proactive customer support. You will document solutions, elevate critical cases to R&D or Product when needed, and build lasting relationships with customers.

Based in Williamstown, SA, AU, the role focuses on hands-on cloud environments with strong English communication to assist a global customer base.

Qualifications

• Hands-on experience with MySQL, Docker, Kubernetes, OpenSearch, Grafana.
• Solid understanding of cloud environments.
• Excellent English communication is essential.

Responsibilities

• Troubleshoot complex issues across cloud security platforms.
• Document solutions and escalate critical cases to R&D or Product when needed.
• Build lasting relationships with customers.

Skills

Troubleshooting

Customer support

Documentation

English communication

Tools

Docker

Kubernetes

OpenSearch

Grafana

MySQL

Job description

Upwind Security is seeking a technically skilled Technical Support Engineer to troubleshoot complex issues across cloud security platforms and deliver proactive customer support. You will document solutions, elevate critical cases to R&D or Product when needed, and build lasting relationships with customers.

Based in Williamstown, SA, AU, the role focuses on hands-on cloud environments with strong English communication to assist a global customer base.