Clk 09R - Registries Support Clerk

Government Of British Columbia; Queensland; On-site; AUD 42,000 - 64,000; Full time

Job summary

BC Registry Services is seeking a Registries Support Clerk to provide multi-channel service delivery for the registration and processing of statutory filings for businesses and citizens. The role requires handling high call volumes, data entry of name requests, and document receipting with tact and diplomacy.

You will thrive in a fast-paced, high-volume environment and be committed to customer service excellence while supporting four registries under BC statutes.

Qualifications

• Grade 12 graduation or equivalent.
• Experience providing information/services to government, industry, and public/private sectors.
• Typing, formatting, editing, proofreading documents using Word/Excel/Outlook.
• Experience handling financial transactions (6 months).
• Records management experience.

Responsibilities

• Support multi-channel service delivery for registrations and statutory filings.
• Answer a high volume of telephone calls and perform data entry for name requests and document receipting.
• Examine and register statutory filings with accuracy and discretion.

Skills

Customer service

Communication

Tact and diplomacy

Fast-paced environment

Data entry

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

Description

Registries Support Clerk

Clerk 09R

An eligibility list may be established.

Achallenging opportunity in a dynamic and progressive Branch dedicated to being an employer of choice

The primary responsibility of BC Registry Services is to administer four business and public registries under various statutes – Corporate Registry, OneStop Business Registry, Manufactured Home Registry and Personal Property Registry. Incorporation and registration processes facilitate new business start-ups and supports government’s goal to enable job creation across British Columbia. BC Registry Services facilitates and supports commerce in the province by providing trusted registry services.

The Registries Support Clerk provides support for multi-channel service delivery for the registration and processing of all statutory filings required for businesses and citizens. This role examines and registers a variety of statutory filings answers a high volume of telephone calls as well as data entry of name requests and document receipting. The Registries Support Clerk is expected to be knowledgeable and customer service-oriented, and to exhibit a high degree of tact, diplomacy and discretion.

You possess goodcustomer service and communication skills including tact and diplomacy and thrive in a fast-paced, high volume work environment.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Sinead O’Callaghan - [e-mail].

Job Requirements:

In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Grade 12 graduation or equivalent.
• At least two (2) years of administrative/clerical/secretarial experience providing information and/or services to various levels of government, industry, public and private organizations.
• Experience typing, formatting, editing and proofreading a variety of documents and materials using desktop tools such as Word, Excel and Outlook.
• Six (6) months experience and/or training handling financial transactions.
• Keyboarding speed of 40 words per minute.
• Experience with records management.

Preference may be given for

• Administrative support/office experience responding to in-person or telephone client/customer enquiries.
• Administrative/office experience interpreting and explaining policies and/or regulations to clients/customers.
• Experience processing applications and documentation.
• Experience with ARCS/ORCS.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.