Clinical Trials Logistics & Training Specialist

Smartways Logistics; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Smartways Logistics in Sydney is seeking a Clinical Trials Support professional to help set up trials within SmartClinical and coordinate with client teams and sites. The role focuses on onboarding, training, and ensuring timely shipments across facilities.

The position requires close collaboration with customer operations and life-science teams, solving issues, and delivering actionable insights. Willingness to travel and strong communication are essential.

Qualifications

• Minimum of 3 years in customer and operations support.
• Solid understanding of clinical trials processes and logistics.
• Experience in training and developing materials.
• Ability to travel as required.
• Strong communication and stakeholder management.

Responsibilities

• Set up new trials in SmartClinical and promote self-service.
• Onboard sites and notify about studies and shipment requirements.
• Handle inquiries via phone and email.
• Provide training to site teams via onsite visits or video calls.
• Create pricing proposals and support client requests.
• Provide operational and financial insights to stakeholders and support tenders.

Skills

Client-focused

Training delivery

Analytical thinking

Problem solving

Travel willingness

Education

Bachelor’s degree in business administration, logistics or a related field

Job description

Smartways Logistics in Sydney is seeking a Clinical Trials Support professional to help set up trials within SmartClinical and coordinate with client teams and sites. The role focuses on onboarding, training, and ensuring timely shipments across facilities.

The position requires close collaboration with customer operations and life-science teams, solving issues, and delivering actionable insights. Willingness to travel and strong communication are essential.