Clinical Support Officer

Victor Chang Cardiac Research Institute Limited; Sydney; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Salary packaging

Banking & lifestyle benefits

Fitness Passport

Excellent equipment environment

Collaborative team environment

Learning and development opportunities

Job summary

Victor Chang Cardiac Research Institute in Sydney CBD is seeking a part-time Clinical Support Officer to coordinate patient flow and support the smooth running of clinical practices. You will manage appointments, billing, referrals and medical records, while liaising with doctors and hospitals to ensure accurate administration.

The role requires strong organisation, discretion with patient information, and comfort working with a wide range of stakeholders in a fast-paced environment.

Qualifications

• Highly organised and personable medical administration professional.
• Comfortable handling sensitive information with discretion.
• Experience with Helix or Gentu is highly regarded.

Responsibilities

• Coordinate patient flow and support clinical practices.
• Manage patient appointments, billing, referrals, correspondence and medical records.
• Liaise with doctors, hospitals and medical representatives to ensure efficient administration.
• Schedule patient visits and manage payments, contacts and records.
• Collaborate with Administration and Operations teams to achieve outcomes.

Skills

Typing 80 wpm

Interpersonal skills

Time management

Medical administration

Computer literacy

Helix or Gentu knowledge

Tools

Helix

Gentu

Job description

Victor Chang Cardiac Research Institute – Sydney CBD NSW

Reporting to: Clinical Outpatients Practice Manager

Clinical Support Officer

Permanent, part-time | 3 days per week

Onsite, Darlinghurst, Sydney, NSW

Reporting to: Clinical Outpatients Practice Manager

About you

You are a highly organised and personable medical administration professional who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You bring strong computer literacy, excellent attention to detail and a calm, caring approach when working with patients. You are comfortable handling sensitive information with discretion, communicating with a wide range of stakeholders and taking initiative to keep things moving. Experience using Helix or Gentu would be highly regarded.

The role

As Clinical Support Officer, you will play an important role in coordinating patient flow and supporting the smooth running of clinical practices at the Institute. You will manage patient appointments, billing, referrals, correspondence and medical records, while providing professional and caring support to patients. The role supports the clinical practices of the Institute Director/CEO and Head, Molecular Cardiology, and works closely with the wider Administration and Operations teams. You will also liaise with doctors, hospitals and other medical representatives to ensure clinical administration is handled accurately and efficiently.

What we will trust you with

• Scheduling patient visits and managing appointments, billing, referrals and general clinical practice coordination.
• Meeting and greeting patients, updating contact information and processing patient payments.
• Managing patient correspondence and maintaining accurate patient and digital medical records.
• Ensuring patient information and medical records are handled confidentially and efficiently.
• Liaising with doctors, hospitals and other medical representatives.
• Building and maintaining positive relationships with patients and key internal and external stakeholders.
• Complying with applicable privacy and data management processes and policies.
• Supporting Reception during busy periods, leave or as requested.
• Collaborating with the Administration and Operations teams to achieve agreed outcomes.

Does this sound like you?

• Excellent interpersonal, written and verbal communication skills.
• Accurate typing skills of at least 80 words per minute using dictaphone.
• Highly organised with strong time management skills and the ability to prioritise and meet deadlines in a fast-paced environment.
• A fast-paced worker with the ability to multi-task while maintaining a high level of accuracy and attention to detail.
• Good computer literacy, including experience using Microsoft Outlook, Word and Excel.
• Ability to work independently, use initiative and contribute as part of a wider administration team.
• Ability to build strong relationships and liaise confidently with staff at all levels and members of the public.
• Experience with Helix or Gentu is highly desirable, along with knowledge of medical terminology, Medicare billing, private health funds and EFTPOS/POS systems.

About us

The Victor Chang Cardiac Research Institute (the Institute) is dedicated to finding cures for cardiovascular disease and is one of the most respected heart research facilities in the world. Renowned for the quality of its breakthroughs, the Institute was established in 1994 and has grown to a team of more than 200 researchers from around the globe, working across five divisions.

A global centre-of-excellence, it integrates Cardiac Physiology and Transplantation, Developmental and Stem Cell Biology, Molecular Cardiology and Biophysics, Structural and Computational Biology, as well as Vascular Biology. At the Institute, we translate our discoveries into new diagnostics, prevention, and treatment of cardiovascular disease - reducing the incidence, severity, and impact of heart disease.

What you will be proud of

Being part of an Institute that is not only dedicated to finding cures for cardiovascular disease, but one that also strives to ensure our employees and students enjoy an engaging and safe working environment. We are committed to creating a diverse, equitable and inclusive workplace because we believe it is fundamental to delivering on our purpose. We also value and acknowledge the unique skills and knowledge of First Nations peoples. Our Reflect Reconciliation Action Plan (RAP) outlines the steps we are taking to build cultural awareness across the Institute, support First Nations career pathways in medical research, and collaborate with communities to improve First Nations heart health. We welcome applicants from all backgrounds, identities and thinking styles and are committed to providing a fair, respectful and equitable process. If you require any reasonable adjustments to support your participation in any stage of the recruitment process, please let us know.

What we offer

• Salary packaging (including a $15,900 tax-free component, plus meal and entertainment allowances, holiday accommodation/venue hire plus many more).
• Banking & lifestyle benefits with Commonwealth Bank, including lending offers, discounts from participating retailers and financial wellbeing webinars.
• Fitness Passport
• Excellent environment with new state-of-the‑art equipment.
• Collaborative team environment
• Continuous learning and development opportunities

We are only accepting applications from candidates with full working rights in Australia.

Early applications are encouraged, we are reviewing and conducting interviews on a rolling basis upon receiving applications.

Come and work with us & help make a difference.