Clinical Support Officer

NSW Health; Sydney; On-site; AUD 51,000 - 53,000; Full time

Job summary

NSW Health is seeking a Clinical Support Officer to provide high-quality administrative support within a busy Northern Beaches Hospital environment. The role helps keep the clinical team connected, organised and moving forward with a friendly, professional approach.

You will perform data entry, invoicing, filing, meetings support, minutes, respond to inquiries from staff and families, and help maintain a well-organised, welcoming workplace while meeting deadlines and participating in mandatory

Responsibilities

• Providing a broad range of administrative support including data entry, reporting, invoicing, filing, mail management and telephone enquiries
• Supporting meetings by coordinating rooms, preparing agendas and taking minutes
• Responding professionally and helpfully to enquiries from staff, patients and families, and escalating concerns appropriately
• Keeping managers informed of the progress of administrative tasks and identifying issues that may impact deadlines
• Liaising with administrative and clinical teams across the hospital
• Monitoring departmental IT and maintenance needs and reporting faults through the appropriate channels
• Working collaboratively with colleagues while helping maintain an organised, welcoming and efficient environment
• Participating in mandatory training, performance development and ongoing professional development.

Skills

Data entry

Meeting coordination

Communication

Organisation

Telephone enquiries

Job description

Be the person who helps keep our busy clinical team connected, organised and moving forward! We’re looking for a Clinical Support Officer (CSO) to provide high-quality administrative support within a dynamic hospital environment. This is a varied role where no two days are quite the same, and where your organisation, communication skills and friendly approach can make a genuine difference to the people around you.

Employment Type:PermanentFull Time
Position Classification:Administration Officer Level 3
Remuneration:$37.28 - $38.44 per hour
Hours Per Week:38
Requisition ID:REQ701972

Where you'll be working

Northern Beaches Hospital features 486 beds, 50-bed Emergency Department, 20-bed general and cardiothoracic ICU, a state-of-the-art theatre complex, world-class education centre, and excellent staff facilities including café and secure on site car parking. Northern Beaches Hospital has a wide range of services that can help you build a career in healthcare.

About the role

As our Clinical Support Officer, you’ll work closely with Nurse Unit Managers and colleagues across the hospital, providing reliable day-to-day administrative support and helping our teams stay organised and on track.

Your responsibilities will include:

• Providing a broad range of administrative support including data entry, reporting, invoicing, filing, mail management and telephone enquiries
• Supporting meetings by coordinating rooms, preparing agendas and taking minutes
• Responding professionally and helpfully to enquiries from staff, patients and families, and escalating concerns appropriately
• Keeping managers informed of the progress of administrative tasks and identifying issues that may impact deadlines
• Liaising with administrative and clinical teams across the hospital
• Monitoring departmental IT and maintenance needs and reporting faults through the appropriate channels
• Working collaboratively with colleagues while helping maintain an organised, welcoming and efficient environment
• Participating in mandatory training, performance development and ongoing professional development.

About you

You’ll thrive in this role if you are someone who genuinely enjoys helping others and making things run smoothly behind the scenes.

You will bring a friendly and professional approach, strong attention to detail and the ability to remain organised when priorities change. You’ll be comfortable working in a busy hospital environment, managing competing demands and working to deadlines while maintaining positive relationships with colleagues.

Most importantly, we’re looking for someone who understands that great administration is about more than completing tasks. It’s about supporting people, communicating well and being a dependable part of the team.

The challenge, and the opportunity

Healthcare is fast-paced, and this role is no exception. You’ll balance competing priorities, negotiate realistic timeframes with Nurse Unit Managers and manage deadlines across a complex hospital environment.

For the right person, that variety is also what makes the role rewarding. Your contribution will help our clinical teams focus on what they do best, knowing they have capable and reliable administrative support behind them.

Who we are:

We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

The team enriching health in millions of ways every day.