Clinical Service Design & Implementation Lead - 6-Month FTC

Bupa Australia; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Bupa Australia is seeking a Clinical Service Design and Implementation Lead for a 6-month fixed-term contract commencing early 2027. The role, based in Canberra, Brisbane, Sydney or Melbourne, will analyse current clinical services and develop endorsed, actionable solutions across clinical streams.

You will collaborate with Operations, Clinical, Contract and Defence stakeholders to ensure governance, timelines, and outcomes align with strategic goals.

Qualifications

• Minimum 8 years of substantial clinical practice experience.
• 5+ years in clinical service delivery or healthcare management.
• Experience in clinical service design, models of care, clinical pathways, quality improvement or service implementation.
• Experience in project, program, service design or change management, ideally within Defence healthcare or complex, multidisciplinary, contracted or geographically dispersed healthcare environments.
• Strong knowledge of clinical governance, risk management, quality and safety, and evidence-based clinical practice.
• Excellent written and verbal communication skills, including stakeholder engagement, detailed reporting, recommendations and implementation documentation.

Responsibilities

• Lead the design and optimisation of clinical services, models of care, clinical pathways, workflows and service delivery processes using evidence-based practice and person-centred design.
• Analyse existing clinical service arrangements to identify gaps, duplication, inefficiencies and opportunities for improvement.
• Develop and maintain clinical service documentation, workflows, pathways, protocols and operational processes.
• Identify clinical, workforce, operational, technology, training and governance requirements to support effective service delivery.
• Manage delivery against agreed scope, timelines, budget, resources, quality standards and performance expectations.
• Ensure clinical services comply with clinical governance frameworks, professional standards, contractual obligations, legislation and relevant policies.
• Promote quality, safety, equity, access, continuity of care and positive member experiences across clinical service delivery.
• Monitor and report progress, performance, risks, issues and dependencies, escalating concerns and recommending mitigation strategies.
• Support change management, staff education, training, communications and evaluation of clinical service outcomes.
• Engage with the Principal Clinical Lead, GM Clinical Operations and Governance, Defence stakeholders, clinical SMEs, Operations, Contracting, Projects, Clinical Governance teams and external partners to maintain alignment and support effective service delivery.

Skills

Clinical practice

Service design

Quality improvement

Stakeholder engagement

Communication skills

Education

Clinical degree (Nursing/Allied Health/Pharmacy)

Job description

Bupa Australia is seeking a Clinical Service Design and Implementation Lead for a 6-month fixed-term contract commencing early 2027. The role, based in Canberra, Brisbane, Sydney or Melbourne, will analyse current clinical services and develop endorsed, actionable solutions across clinical streams.

You will collaborate with Operations, Clinical, Contract and Defence stakeholders to ensure governance, timelines, and outcomes align with strategic goals.