Clinical Complaints Project Manager — 6-Month Contract

Bupa; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Bupa is seeking an experienced Project Manager for Clinical Complaints & Incidents to lead a 6-month fixed-term contract starting January 2027, based in Brisbane, Sydney or Melbourne. You will translate clinical and operational needs into practical, sustainable processes and governance, driving safe, high-quality healthcare delivery.

You will collaborate with clinical governance, operations, technology and consortium stakeholders to ensure robust reporting, risk management and aligned outcomes.

Qualifications

• Qualifications in business administration, project management or health/system management.
• Experience in healthcare projects with governance and risk focus.
• Proven ability to lead multi-stakeholder initiatives across clinical and operational teams.
• Strong planning, scheduling and budget management skills.
• Change management and governance processes expertise.

Responsibilities

• Lead the delivery and ongoing development of the Clinical Complaints and Incidents workstream.
• Develop and maintain complaints/incidents frameworks, workflows, and governance.
• Manage project plans, milestones, risks, and priorities for delivery.
• Translate clinical/operational requirements into practical processes and systems.
• Collaborate with governance, operations, technology, quality and risk stakeholders.
• Oversee digital systems for complaints and incident management, including investigations and audits.
• Establish reporting and assurance mechanisms for program leadership and governance forums.
• Drive change management, training and continuous improvement for process effectiveness.

Skills

Project management

Change management

Agile delivery

Healthcare experience

Stakeholder engagement

Risk management

Education

Tertiary qualifications in business administration, project management, change management, health management, technology, operations or related discipline

Job description

Bupa is seeking an experienced Project Manager for Clinical Complaints & Incidents to lead a 6-month fixed-term contract starting January 2027, based in Brisbane, Sydney or Melbourne. You will translate clinical and operational needs into practical, sustainable processes and governance, driving safe, high-quality healthcare delivery.

You will collaborate with clinical governance, operations, technology and consortium stakeholders to ensure robust reporting, risk management and aligned outcomes.