Clinical Service Design & Implementation Lead — 6-Month FTC

Bupa; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Bupa is seeking a Clinical Service Design and Implementation Lead to shape and operationalise clinical services across multiple streams. The role focuses on evidence-based design, governance, and scalable service delivery to improve patient experiences and outcomes in a multi-site setting.

Based in Melbourne (with other city options), the position supports strategic transition, engages with clinical leaders, Operations, Defence stakeholders and governance teams to ensure alignment and delivery

Qualifications

• Minimum 8 years of substantial clinical practice.
• 5+ years in clinical service delivery or healthcare management.
• Experience in clinical service design, models of care, or quality improvement.
• Experience in Defence healthcare or complex, multidisciplinary, contracted environments.
• Strong knowledge of clinical governance, risk, quality, safety and evidence-based practice.

Responsibilities

• Lead design and optimisation of clinical services, models of care, workflows and service delivery processes.
• Analyse existing clinical service arrangements to identify gaps, duplication and inefficiencies.
• Develop and maintain clinical service documentation, workflows, pathways, protocols and processes.
• Identify requirements to support effective service delivery across clinical, workforce, operational and governance domains.
• Ensure delivery against scope, timelines, budget, resources and quality standards.

Skills

Clinical governance

Stakeholder engagement

Project management

Change management

Communication skills

Education

Clinical discipline degree (Nursing / Allied Health / Pharmacy)

Postgraduate health leadership/management qualification

Job description

Bupa is seeking a Clinical Service Design and Implementation Lead to shape and operationalise clinical services across multiple streams. The role focuses on evidence-based design, governance, and scalable service delivery to improve patient experiences and outcomes in a multi-site setting.

Based in Melbourne (with other city options), the position supports strategic transition, engages with clinical leaders, Operations, Defence stakeholders and governance teams to ensure alignment and delivery