Clinical Receptionist - headspace

North & West Remote Health; Mackay Regional; On-site; AUD 66,000 - 73,000; Full time

Benefits offered by this job

Salary packaging options up to $15,900

5 weeks annual leave + 17.5% leave

Up to 10 days paid professional dev

Paid Parental Leave (8 weeks) and Paid

EAP for you and your family

Flexible work options

Have your birthday off

Recognition of Service ($500 after 2)

Job summary

North & West Remote Health’s headspace Mackay centre is seeking a Clinical Receptionist to join the collaborative team, delivering welcoming, youth-friendly service to young people and families.

You’ll be the first point of contact, manage reception, phones, bookings and appointment confirmations, and provide confidential information and support to clients, contributing to high-quality care.

Qualifications

• Bring experience in administration or reception in a similar setting.
• Demonstrate strong Microsoft Office and computer skills.
• Deliver professional and confidential customer service.
• Organise competing tasks and meet agreed deadlines.
• Hold a current C class driver's licence.

Responsibilities

• Welcome young people, families and visitors with professional, friendly service.
• Manage reception, phones, bookings and appointment confirmations.
• Provide confidential information and support to young people and families.
• Maintain accurate records, supplies, mail and general administration.
• Support meetings, events, financial administration and centre operations.

Skills

Reception experience

MS Office

Customer service

Time management

Driver's licence

Job description

Come for the life experience, stay for the lifestyle

Make a meaningful difference in the lives of young people as a Clinical Receptionist at headspace Mackay.

You’ll join a collaborative headspace team focused on creating a welcoming, youth-friendly and accessible service for young people and their families. Reporting to the Senior Clinical Admin, you’ll be an important first point of contact for people accessing the centre, providing professional reception and administrative support to help the team deliver high-quality care.

This is a full-time, 12-month fixed-term opportunity, with the possibility of extension, working Monday to Friday, 38 hours per week. While the role is primarily based at the headspace Mackay centre, some flexibility to travel and work outside standard hours, including mornings and evenings, may be required from time to time.

If you’re organised, approachable and passionate about providing great customer service, this is an opportunity to join a team where the work you do directly contributes to creating a positive experience for young people.

• $66,047 – $72,554 per annum, depending on skills and experience, plus superannuation;


• Salary sacrificing options up to $15,900 to help maximise your take-home pay;


• 5 weeks annual leave plus leave loading of 17.5%;


• Up to 10 days of paid professional development leave each financial year;


• Paid Parental Leave (8 weeks) and Paid Partner Leave (3 weeks);


• EAP for you and your family;


• Flexible work options where operationally suitable;


• Have your birthday off on us!


• Recognition of Service ($500 after 2 years of service!).

About the role

• Welcome young people, families and visitors with professional, friendly service.


• Manage reception, phones, bookings and appointment confirmations.


• Provide confidential information and support to young people and families.


• Maintain accurate records, supplies, mail and general administration.


• Support meetings, events, financial administration and centre operations.

Skills and experience

• Bring experience in administration or reception in a similar setting.


• Demonstrate strong Microsoft Office and computer skills.


• Deliver professional and confidential customer service.


• Organise competing tasks and meet agreed deadlines.


• Hold a current C class driver's licence.

Please Note

NWRH is committed to child safety. All roles require pre-employment screening, including referee checks, a current Blue Card, Australian Federal Police check, and NDIS Worker Screening Check prior to commencement.