Headspace Administration Support Officer

Anglicare Central Queensland; Emerald; On-site; AUD 61,000 - 83,000; Full time

Benefits offered by this job

Salary sacrifice

Professional development

Health and wellness programs

Supportive management

Meaningful community work

Job summary

Anglicare Central Queensland is hiring an Administrative Support Officer at headspace Emerald to be the first point of contact for young people, families and community members seeking mental health and wellbeing services.

The role is full-time and fixed-term, encompassing reception, bookings, client records, and centre operations, with responsibilities including fleet management and information provision. Salary is AUD 71,800 per year plus superannuation and salary sacrifice.

Qualifications

• Certificate III in business/office administration (or related discipline) and experience in a similar position.
• Or a minimum of 2 years relevant experience and willingness to achieve a Certificate III in the recommended time from enrolment.

Responsibilities

• Welcome and support young people, families and visitors accessing headspace services.
• Manage reception, enquiries, and appointment bookings in a professional and compassionate manner.
• Provide information about headspace services and connect young people with the support they need.
• Maintain accurate client records and data across a range of systems.
• Coordinate office supplies, resource and general centre operations.
• Assist with the management of fleet vehicles, including bookings, servicing, maintenance and cleanliness.

Education

Certificate III in business/office administration

Job description

$71,800 pa + superannuation + salary sacrifice

Full Time Fixed Term position

About the role:

Looking for a role where you can make a real difference in the lives of young people?

Join the welcoming team of headspace Emerald as an Adminsitrative Support Officer and become the friendly face that helps young people, families and community members to access vital mental health and wellbeing services.

As the first point of contact for our centre, you'll play a key role in creating a positive and supportive experience for everyone who walks through our doors.

What will a typical day look like?

• Welcome and support young people, families and visitors accessing headspace servicesbn.
• Manage reception, enquiries, and appointment bookings in a professional and compassionate manner.
• Provide information about headspace services and connect young people with the support they need.
• Maintain accurate client records and data across a range of systems.
• Coordinate office supplies, resource and general centre operations.
• Assist with the management of fleet vehicles, including bookings, servicing, maintenance and cleanliness.

Mandatory Requirements:

• Certificate III in business/office administration (or related discipline) and experience in a similar position; or
• A minimum of 2 years relevant experience and willingness to achieve a Certificate III in the recommended time from enrolment.

Who we are:

Our truly local team of professionals have worked with people in Central Queensland for over 40 years to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation - and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary - simply by doing them with the right people.

AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.

What you will bring to the role:

• A passion and genuine desire to make a difference in the lives of Central Queenslanders.
• Proven ability to build and maintain relationships with a variety of stakeholders.
• The ability to identify and embed solutions.
• Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
• Effective time management and organisational skills.
• A strong communicator, able to quickly build rapport and influence across a diverse range of people.

Other Requirements:

• Ability to obtain a Blue Card (working with children check positive notice or exemption)
• Ability to obtain a Yellow Card (disability services positive notice or exemption notice)

What are the benefits of working for AnglicareCQ?

We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. AnglicareCQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.

• We offer attractive salary sacrifice to all part-time employees.
• We offer the opportunity to work within an organisation committed to social change.
• We have a supportive and pragmatic management team.
• Professional development and study are encouraged and supported.
• We offer a professional work environment filled with passionate, diverse and driven people.
• We provide access to health and wellness programs for all staff.

Attachments:
- Information Guide for Applicants.pdf
- PD headspace Administration Support Officer.pdf