Receptionist / Administration Assistant

Cape York Partnership; City Of Swan; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 pa

Parental leave

Long service leave

Additional annual leave

Professional development opportunities

Job summary

Youth Focus in Western Australia is seeking a Receptionist/Administration Assistant to join our headspace Midland team. You will be the first point of contact for young people and families, handling calls, data entry, and scheduling while supporting a multidisciplinary team.

The role requires friendly interpersonal skills, discretion with confidential information, and proficiency in Microsoft Office. Flexible hours include Wednesday evenings and a C-class license is required.

Qualifications

• Previous reception experience, healthcare or community services desirable.
• Well-developed interpersonal skills for a friendly experience for youth and stakeholders.
• Ability to handle confidential matters discreetly and sensitively.
• Proficient with Microsoft Office; adaptable to new software.
• Effective verbal and written communication skills.
• Ability to multi-task and work independently within a team.
• Flexible availability including Wednesday late shifts until 7pm.
• C Class Driver's License and access to a reliable vehicle.
• Aligned with our values and work ethos.

Responsibilities

• Be the first point of contact for young people, friends and families accessing our services.
• Manage incoming calls, SMS reminders, voicemails and emails professionally.
• Enter relevant client information into organisational databases and systems.
• Provide administrative support to the multidisciplinary team and programs at the Centre.
• Book and schedule appointments, complete forms, redirect referrals, and manage cancellations.

Skills

Reception experience

Interpersonal skills

Discretion/confidential handling

Verbal & written communication

Multi-tasking

Team collaboration

Driver's license

Tools

Microsoft Office

Job description

Youth Focus is a for-purpose organisation that creates brighter futures for young people in WA by offering a range of no-cost mental health services. Established in 1994, Youth Focus delivers innovative and accessible mental health services and programs across WA to help young people aged 12 to 25.

A key component of this is our role as the lead agency for five headspace Centres, including our headspace Midland Centre, located on Whadjuk Noongar country.

Youth Focus is looking for a Receptionist/Administration Assistant to join our dynamic headspace Midland team!

About the Role

This position is the first point of contact for young people, their friends and families accessing our youth mental health services. Key responsibilities include:

• Providing a warm and welcoming environment for the young people accessing our services
• Manage incoming telephone calls, sms reminders, voicemails and emails in a professional and effective manner
• Data entry of relevant client information into organisational databases and software systems within a timely manner
• Provide administrative support to the multi-disciplinary team and various programs at the Centre as required
• Booking and scheduling of appointments including completion of forms, redirection of referrals when suitable, and managing cancellations

To be considered for this position, applicants will have:

• Previous experience in a similar reception role (experience within a healthcare or community services environment is desirable)
• Well-developed interpersonal skills ensuring friendly and welcoming experience for young people and all stakeholders
• Ability to work with complex and confidential matters in a discrete and sensitive manner
• Proficient in using Microsoft Suites and willingness to adapt to new software
• Must possess effective verbal and written communication skills
• Ability to multi-task and work independently within a team
• Flexibility in availability (including Wednesday late shifts until 7pm)
• 'C' Class Driver's License and access to a reliable vehicle
• To successfully become part of our team, it is just as important to align with our values as it is to meet our selection criteria. Our values are part of who we are and are demonstrated in the way we work every day.

What we offer

• Youth Focus is a recognised Inclusive Employer (Diversity Council Australia 2025-2026)
• Salary packaging commensurate to an NFP - up to $18,550 pa
• Generous paid parental leave (up to 13 weeks) and long service leave (up to 12 weeks)
• Additional annual leave, and other leave offerings (including gifted Christmas leave)
• Access to ongoing professional development opportunities

Closing date for applications: 5.00pm, Monday 21 September 2026

Please note:

• Appointment to the role is subject to the successful candidate providing a satisfactory National Police Clearance and Working with Children Check
• Shortlisting will commence immediately, and the role may close earlier than the date mentioned above if we find a suitable candidate
• Due to the high volume of applicants, only shortlisted candidates will be contacted
• For further information, feedback or a confidential discussion about the position please contact Human Resources on 08 6266 4333

Youth Focus is committed to ensuring every individual that interacts with us feels safe and is able to bring their whole selves, being welcomed with equity, dignity and respect. In doing so, we understand that we must first include, listen, and reflect in order to build trust, connect, and partner. We celebrate individuality and are guided by the stories and journeys of the communities in which we live and work. Everyone is welcome at Youth Focus.