Clinical Quality and Compliance Partner

Doutta Galla; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging

Supportive culture

Training & development

Job summary

Doutta Galla Aged Services is seeking an experienced Clinical Quality and Compliance Partner to lead quality and governance across our Residential Aged Care Homes and Home Care services, ensuring safe and regulatory compliant care and audit readiness.

Reporting to the Chief Governance Officer, you will conduct clinical audits, manage incident investigations and complaints, maintain policies, and coach staff on quality systems and continuous improvement.

Qualifications

• Current AHPRA registration as a Registered Nurse (Division 1).
• Postgraduate qualification or professional certification in health care quality or governance.
• Demonstrated experience in quality, governance or compliance in aged care.

Responsibilities

• Conduct clinical audits, internal gap analyses and risk assessments.
• Lead incident management processes including root cause analysis, depth case reviews and investigations.
• Manage complex complaints, including matters involving families and regulatory bodies.
• Maintain and review policies, procedures and clinical documentation within centralised systems.
• Provide education and coaching to staff on quality systems and continuous improvement methodologies.
• Monitor legislative, regulatory and standards updates, ensuring organisational awareness and response.
• Support aged care registration renewal and external audit processes.
• Assist local teams during audit, monitoring and assessment visits.
• Develop and monitor corrective action plans in response to observations or nonconformances.

Skills

Quality governance

Auditing

Risk management

Incident investigations

Stakeholder engagement

Education

RN (AHPRA Div 1)

Postgraduate qualification in health care quality or governance

Tools

Clinical data systems

Policy management systems

Job description

We have an exciting opportunity for an experienced Clinical Quality and Compliance Partner.

• Lead quality and compliance across Aged Care Services
• Work within a collaborative team
• Partner in delivering excellence in quality care

Doutta Galla Aged Services is a leading not‑for‑profit provider of residential and in‑home aged care services. The Clinical Quality and Governance Partner plays a critical role in supporting safe and effective care across Doutta Galla. Reporting into the Chief Governance Officer, this is an important role within the organisation.

Working across Residential Aged Care Homes and Home Care services, you will lead quality and compliance activities, support registration and audit readiness, and partner closely with clinical and operational teams to achieve strong clinical outcomes and regulatory compliance.

About the Role

As the Clinical Quality and Compliance Partner, you will:

• Conduct clinical audits, internal gap analyses and risk assessments
• Lead incident management processes including root cause analysis, depth case reviews and investigations
• Manage complex complaints, including matters involving families and regulatory bodies
• Maintain and review policies, procedures and clinical documentation within centralised systems
• Provide education and coaching to staff on quality systems and continuous improvement methodologies
• Monitor legislative, regulatory and standards updates, ensuring organisational awareness and response
• Support aged care registration renewal and external audit processes
• Assist local teams during audit, monitoring and assessment visits
• Develop and monitor corrective action plans in response to observations or nonconformances

About You

You are a proactive and collaborative clinician who brings:

Essential Qualifications

• Current AHPRA registration as a Registered Nurse (Division 1)
• Postgraduate qualification or professional certification in health care quality or governance

Key Skills and Experience

• Demonstrated experience in a similar quality, governance or compliance role within the aged care sector
• Strong knowledge of the Aged Care Act 2024, Strengthened Aged Care Quality Standards, NDIS Practice Standards and NQSHSS
• Proven experience in clinical audits, risk management, incident investigations and complaints management
• Strong analytical, organisational and project management skills
• Excellent written and verbal communication skills with the ability to influence and build relationships
• Experience managing compliance systems, policies and clinical data systems

About Us:

Doutta Galla Aged Services is a not-for-profit aged care organisation with over 30 years’ experience caring for people from all backgrounds.Diversity and inclusion aren’t just words, they shape the everyday experience for our residents and staff. At Doutta Galla, we foster a genuine culture of care, not only for our residents/clients but for the people who care for them. You’ll find a workplace where you are supported, heard, and empowered to thrive.

This isn't just a job; it's an opportunity to be part of something meaningful! Every day, you'll have the chance to brighten someone's day, support their independence, and contribute to a caring community where respect and dignity are at the heart of everything we do.

Why Join Us?

• Generous not-for-profit salary packaging benefits to increase your take-home pay.
• Supportive environment and a positive, inclusive team culture.
• Rewarding career opportunities with ongoing training and career development.

Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and be eligible to work in Aged Care under the Aged Care Act 2024 (Cth).