Clinical Education & Support Specialist (NSW)

Polynovo Limited; Bathurst; Remote; AUD 70,000 - 95,000; Part time

Benefits offered by this job

Paid parental leave

Nurture Days

Online learning

Discounts platform

Novated car leasing

Job summary

PolyNovo is seeking a Clinical Support Specialist to join our NSW Sales team. This role focuses on delivering clinical support, education and in-service to healthcare professionals across NSW, with travel to hospitals and clinics as needed.

Part-time arrangements are welcomed, and the role is remote with regular travel to support Territory Sales Managers. Join a multinational, ASX-listed company advancing dermal regeneration technology and patient care.

Qualifications

• Bachelor’s degree in Business/Sciences and/or health science e.g. Nursing, Physiotherapy, Pharmacy etc.
• Familiarity with working within the hospital environment - familiarity in an operating room is a plus
• Strong written and verbal communication skills
• Strong ability to maintain a high level of reporting, documentation, and organisation.
• Strong interpersonal skills and demonstrate ability to establish and maintain effective working relationship with co-workers, customers and other stakeholders.
• Proficiency in Microsoft Office Suite.
• Proven ability to take accountability for the quality and timeliness of their work outputs.
• High level of proactive problem-solving skills
• Must be willing and able to travel as required (depending on territory but up to 50%).
• High level of experience working autonomously and within a small team environment.
• Must have a valid Passport, Full Driving License and Working with Children Check.

Responsibilities

• Provide clinical support, organise, and provide regular education/inservice to nurses, registrars and other relevant Health Care Professionals (HCPs)
• Pass on potential leads to the Regional Territory Sales Managers
• Organise and participate in trade shows and customer events.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations.
• Recommend changes in products, service, and policy by evaluating results and competitive developments.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, and providing data back to the team.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Provide timely business reporting, activity, and results in the CRM.
• Inventory management such as counting consignment/loan stock, rep stock and providing logistics support where necessary.

Skills

Communication skills

Hospital environment

Interpersonal skills

Microsoft Office

Travel readiness

Autonomy

Education

Bachelor’s degree in Business/Sciences or health science

Tools

Microsoft Office Suite

Job description

PolyNovo is seeking a Clinical Support Specialist to join our NSW Sales team. This role focuses on delivering clinical support, education and in-service to healthcare professionals across NSW, with travel to hospitals and clinics as needed.

Part-time arrangements are welcomed, and the role is remote with regular travel to support Territory Sales Managers. Join a multinational, ASX-listed company advancing dermal regeneration technology and patient care.