Clinical Support Specialist

Polynovo Limited; Melbourne; Remote; AUD 90,000 - 120,000; Part time

Job summary

PolyNovo is seeking a Clinical Support Specialist to join our NSW Sales team. Reporting to the National Sales Manager, you will deliver clinical support, education and in-servicing to healthcare professionals across New South Wales, with regular travel to hospitals and clinics.

This part-time role offers remote work arrangements and requires hospital environment familiarity, strong communication, and the ability to work autonomously within a small team.

Qualifications

• Bachelor’s degree in Business/Sciences and/or health science.
• Experience in hospital environment preferred.
• Strong communication, reporting and organisation.
• Proven ability to work with co-workers and stakeholders.
• Proficiency in Microsoft Office Suite.
• Willingness to travel up to 50%.
• Passport, driving license, Working with Children Check required.

Responsibilities

• Provide clinical support and education to nurses, registrars and HCPs.
• Pass leads to Regional Territory Sales Managers.
• Organise and participate in trade shows and events.
• Resolve customer complaints; investigate problems and report.
• Recommend product and policy changes based on market data.
• Monitor competition and provide pricing/product data.
• Assess and validate customer needs on an ongoing basis.
• Provide timely business reporting in CRM.
• Inventory management and logistics support.

Skills

Communication skills

Problem solving

Autonomy

Relationship building

Organisational skills

Microsoft Office

Accountability

Travel willingness

Education

Bachelor’s degree in Business/Sciences or health sciences

Job description

Job Description

Who we are

PolyNovo is a disruptive medical technology company, headquartered in Melbourne. We design, develop, and manufacture innovative dermal regeneration solutions, using our patented bioabsorbable polymer technology NovoSorb®. Our lifesaving products have revolutionised the treatment of burns, major trauma as well as multiple emerging indications, and impacted the lives of over 70,000 patients globally.

With a footprint in 46 countries and 300+ staff across a range of locations, PolyNovo continues to grow, and opportunity awaits.

Learn more about PolyNovo by visiting our Website or our LinkedIn page.

About The Role

PolyNovo is seeking a Clinical Support Specialist to join our NSW Sales team. Reporting to the National Sales Manager, this role is responsible for delivering clinical support, education and in-servicing to healthcare professionals (HCPs) across New South Wales.

This is a newly created opportunity, and we welcome applications from candidates seeking part-time arrangements. While the role is remote, regular travel to hospitals and clinics across NSW will be required to support Territory Sales Managers.

Key Responsibilities

• Provide clinical support, organise, and provide regular education/inservice to nurses, registrars and other relevant Health Care Professionals (HCPs)
• Pass on potential leads to the Regional Territory Sales Managers
• Organise and participate in trade shows and customer events.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations.
• Recommend changes in products, service, and policy by evaluating results and competitive developments.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, and providing data back to the team.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Provide timely business reporting, activity, and results in the CRM.
• Inventory management such as counting consignment/loan stock, rep stock and providing logistics support where necessary.

Qualifications

• Bachelor’s degree in Business/Sciences and/or health science e.g. Nursing, Physiotherapy, Pharmacy etc.
• Familiarity with working within the hospital environment - familiarity in an operating room is a plus
• Strong written and verbal communication skills
• Strong ability to maintain a high level of reporting, documentation, and organisation.
• Strong interpersonal skills and demonstrate ability to establish and maintain effective working relationship with co-workers, customers and other stakeholders.
• Proficiency in Microsoft Office Suite.
• Proven ability to take accountability for the quality and timeliness of their work outputs.
• High level of proactive problem-solving skills
• Must be willing and able to travel as required (depending on territory but up to 50%).
• High level of experience working autonomously and within a small team environment.
• Must have a valid Passport, Full Driving License and Working with Children Check.

Why PolyNovo?

Join a team that values innovation, collaboration, and professional growth. At PolyNovo, we offer a dynamic work environment and the opportunity to contribute to ground-breaking projects that shape the future of our company and the industry.

• Multinational, ASX 300 listed and values-led business dedicated to redefining healing for the benefit of our patients
• Unique platform technology, an exciting pipeline of highly innovative products
• Diverse, inclusive and flexible workplace culture
• Career development opportunities and unlimited access to online learning
• Rewards platform with access to discounts at over 450+ Australian retailers
• Paid parental leave for primary and secondary carers, Nurture Days, and more
• Salary packaging including novated car leasing.

We like AI for lots of things… just not résumé review. Your application is read by actual human beings. No automated screening tools are used in our hiring decisions.

Please note only applicants with full working rights in Australia will be considered.

PolyNovo is committed to creating a workplace that values equity, diversity, and inclusion. We recognise and value that it is the sum of our parts – our combined backgrounds, experiences and perspectives – that allow us to succeed.