Clinical Diagnostics Application Expert & Incident Lead

Magentus

Australia

Remote

AUD 90,000 - 120,000

Full time

9 days ago

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Benefits offered by this job

Flexible work options

Learning and development opportunities

Supportive team culture

Career development opportunities

Impactful healthcare technology

Job summary

Magentus is seeking an Application Specialist to join the Clinical Diagnostics team in Australia. You will act as the technical expert for customers, leading complex issues, incidents, and performance improvements across healthcare technology that directly impacts patient care.

You will collaborate with customers, Product, Delivery and Development teams while mentoring peers and shaping how we deliver outcomes.

Qualifications

Significant experience in application support or similar customer-facing technical role.
Laboratory/clinical diagnostics experience or life sciences background is preferred.
Strong understanding of laboratory workflows and diagnostic testing processes.
Experience managing complex customer issues, escalations and major incidents.
Excellent troubleshooting, analytical and problem-solving skills.
Strong communication and stakeholder management capabilities.

Responsibilities

Lead the resolution of complex application issues and customer escalations.
Manage critical incidents and drive root cause analysis.
Build trusted relationships with customer stakeholders.
Provide advanced troubleshooting and application expertise.
Partner with Product and Development teams to improve solutions and outcomes.
Identify opportunities to improve service delivery and operational performance.
Mentor and support Application Specialists across the team.
Contribute to continuous improvement initiatives across the Clinical Diagnostics portfolio.