Application Specialist

Magentus; Australia; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Learning opportunities

Collaborative culture

Career development

Impactful healthcare outcomes

Job summary

Magentus is seeking an Application Specialist to join the Clinical Diagnostics team. You will be the technical expert, solving complex challenges, leading critical incidents, and improving healthcare tech performance impacting patient care.

You will collaborate with Product, Delivery and Development teams, mentor peers, and help shape how we deliver exceptional customer outcomes in a fast-paced environment.

Qualifications

• Significant experience in application or technical support within healthcare technology.
• Laboratory experience in diagnostics or life sciences.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience supporting LIMS, LIS, EMR or similar healthcare apps.
• Familiarity with Jira, Confluence or ITIL-based service environments.

Responsibilities

• Lead resolution of complex application issues and customer escalations.
• Manage critical incidents and drive root cause analysis.
• Build trusted relationships with customer stakeholders.
• Provide advanced troubleshooting and application expertise.
• Partner with Product and Development teams to improve solutions and outcomes.
• Identify opportunities to improve service delivery and performance.
• Mentor Application Specialists across the team.
• Contribute to continuous improvement initiatives.

Skills

Application support

Healthcare IT

Troubleshooting

Communication

Stakeholder mgmt

LIMS/LIS/EMR

Tools

Jira

Confluence

ITIL

Job description

At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data – making care more intelligent, efficient, and accessible. Whether it’s supporting clinicians, streamlining operations, or improving patient outcomes, we’re here to make a real difference in healthcare through digital innovation.

About the Role

We’re looking for a Application Specialist to join our Clinical Diagnostics team.

This is more than a support role. You’ll be the technical expert customers rely on to solve complex challenges, lead critical incidents, and improve the performance of healthcare technology that directly impacts patient care.

You’ll work closely with customers, Product, Delivery and Development teams, while mentoring Application Specialists and helping shape how we deliver exceptional customer outcomes.

What You’ll Be Doing

• Lead the resolution of complex application issues and customer escalations.
• Manage critical incidents and drive root cause analysis.
• Build trusted relationships with customer stakeholders.
• Provide advanced troubleshooting and application expertise.
• Partner with Product and Development teams to improve solutions and customer outcomes.
• Identify opportunities to improve service delivery and operational performance.
• Mentor and support Application Specialists across the team.
• Contribute to continuous improvement initiatives across the Clinical Diagnostics portfolio.

What You’ll Bring

• Significant experience in application support, technical support, healthcare technology, or a similar customer-facing technical role.
• Laboratory experience within clinical diagnostics, pathology, healthcare or life sciences.
• Strong understanding of laboratory workflows and diagnostic testing processes.
• Experience managing complex customer issues, escalations and major incidents.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Experience supporting LIMS, LIS, EMR or other healthcare applications.
• Experience within diagnostics, pathology, healthcare technology or digital health.
• Familiarity with Jira, Confluence or ITIL-based service environments.

Why Join Magentus?

At Magentus, we live our values every day:

One Team | Constant Evolution | We Care | Make A Difference | Trust

We also offer:

• Flexible work options.
• Learning and development opportunities.
• A supportive and collaborative team culture.
• Career development and growth opportunities.
• The opportunity to work closely with customers, Product and Development teams to influence outcomes and drive meaningful improvements.
• The chance to work on technology that genuinely improves healthcare outcomes.

If you enjoy solving complex technical challenges, working closely with customers, and making a real impact in healthcare technology, we’d love to hear from you.