Account Manager – Oncology

Magentus; Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid flexibility

Career development opportunities

Meaningful impact on patient care

Job summary

Magentus is seeking an Account Manager - Oncology to join our Clinical Services team in Australia. You will serve as the clinical adviser, optimise workflows, deliver training, and support implementations for our Charm oncology software, working with healthcare organisations across the country.

The role involves regular travel to healthcare sites, training end users, and collaborating with product and development teams to improve clinical solutions and patient care.

Qualifications

• Minimum 5 years' clinical experience within a public or private hospital environment.
• Oncology and/or haematology experience will be highly regarded.
• Strong communication and stakeholder engagement skills.
• Experience delivering training, education, or clinical support.
• Willingness to travel regularly to customer sites as required.

Responsibilities

• Build and maintain strong relationships with customers and clinical stakeholders.
• Act as the primary clinical contact for assigned customer accounts.
• Deliver training and support to end users to maximise adoption and success.
• Support software implementations, upgrades, and go-live activities.
• Provide clinical guidance and assist with the resolution of complex issues.
• Gather customer feedback and identify opportunities for product and service improvements.
• Collaborate with Product, Development, and Project teams to enhance clinical solutions.
• Assist with testing, documentation, training resources, and user guides.
• Monitor customer satisfaction and contribute to positive client outcomes.

Skills

Clinical experience

Communication

Stakeholder engagement

Problem-solving

Training delivery

Autonomy

Travel willingness

Charm software

Tools

Charm oncology software

Job description

At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data -making care more intelligent, efficient, and accessible. Whether it's supporting clinicians, streamlining operations, or improving patient outcomes, we're here to make a real difference in healthcare through digital innovation.

About the Role

We're looking for an Account Manager - Oncology to join our Clinical Services team.

This role combines clinical expertise, relationship management, training, and solution consulting to support healthcare organisations using our oncology software solution, Charm. Acting as a trusted clinical advisor, you will work closely with customers to optimise workflows, support implementations, deliver training, and contribute to ongoing product enhancements that improve patient care.

This is a customer-facing role that involves regular travel to healthcare sites, supporting training, implementations, and ongoing customer success.

Key responsibilities:

• Build and maintain strong relationships with customers and clinical stakeholders
• Act as the primary clinical contact for assigned customer accounts
• Deliver training and support to end users to maximise adoption and success
• Support software implementations, upgrades, and go-live activities
• Provide clinical guidance and assist with the resolution of complex issues
• Gather customer feedback and identify opportunities for product and service improvements
• Collaborate with Product, Development, and Project teams to enhance clinical solutions
• Assist with testing, documentation, training resources, and user guides
• Monitor customer satisfaction and contribute to positive client outcomes

About You

You are a clinically experienced healthcare professional who enjoys building relationships, solving complex problems, and using technology to improve healthcare outcomes. You thrive in a customer-focused environment and are confident engaging with a diverse range of stakeholders.

You’ll bring:

• Minimum 5 years' clinical experience within a public or private hospital environment
• Oncology and/or haematology experience will be highly regarded
• Strong communication and stakeholder engagement skills
• Excellent problem-solving and relationship management abilities
• Experience delivering training, education, or clinical support
• Ability to manage competing priorities and work autonomously
• Willingness to travel regularly to customer sites as required

Why Join Magentus?

At Magentus, we live our values every day:

One Team | Constant Evolution | We Care | Make A Difference | Trust

What's in it for you:

• The opportunity to make a genuine impact on healthcare outcomes
• Work with a market-leading oncology solution trusted by healthcare organisations across Australia
• Collaborate with passionate clinical, product, and technology professionals
• Ongoing learning and development opportunities to support your career growth
• Real ownership and influence in shaping customer outcomes and product improvements
• Hybrid flexibility and a supportive team culture
• Meaningful work that helps clinicians deliver better patient care