Clinic Operations Manager — Wentworthville

ForHealth Group; Cumberland; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

EAP

Flare discounts

Salary packaging

Novated leasing

Fitness Passport

Dental discount

Private health insurance

Professional development

Job summary

ForHealth Group is seeking a Full-Time Practice Manager to lead Wentworthville Medical Centre, overseeing day-to-day operations, supporting a multidisciplinary team and delivering an exceptional patient experience.

Reporting to the Regional Manager, you will drive operational performance, lead and develop your team, support doctors and healthcare professionals, and ensure the centre continues to provide high-quality care to the local community.

Qualifications

• Previous leadership or management experience, ideally within a healthcare or medical environment.
• Strong people leadership and team development skills.
• Excellent organisational and time-management abilities.
• Excellent communication and customer service skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong problem-solving, negotiation and conflict-resolution skills.
• Proficiency with Microsoft Office and practice management systems.
• Knowledge of Medicare billing and healthcare compliance requirements (desirable).
• Qualifications in Business Administration or a Diploma of Practice Management (preferred).

Responsibilities

• Lead, mentor and support administrative and clinical support teams.
• Manage recruitment, onboarding, training and performance development.
• Coordinate rosters to align with patient demand and business requirements.
• Drive operational excellence through process improvement initiatives.
• Ensure compliance with company policies, procedures and accreditation standards.
• Monitor centre performance and implement strategies to achieve business objectives.
• Promote a patient-first culture focused on exceptional customer service.
• Build strong relationships with GPs, nurses, allied health professionals and key stakeholders.
• Support quality improvement and accreditation activities.
• Ensure compliance with Workplace Health and Safety requirements.
• Collaborate with Regional and National Leaders on key projects and initiatives.

Skills

Leadership

People leadership

Communication

Time management

Customer service

Problem solving

Negotiation

Conflict resolution

MS Office

Practice management systems

Education

Business Administration

Diploma of Practice Management

Tools

Practice management software

Job description

ForHealth Group is seeking a Full-Time Practice Manager to lead Wentworthville Medical Centre, overseeing day-to-day operations, supporting a multidisciplinary team and delivering an exceptional patient experience.

Reporting to the Regional Manager, you will drive operational performance, lead and develop your team, support doctors and healthcare professionals, and ensure the centre continues to provide high-quality care to the local community.