Launch Clinic Practice Manager — Point Cook

Hanover Insurance Group, Inc.; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Flare discounts

Salary packaging options

Fitness Passport access

Dental discount for employees and 
im­

Private health insurance

Professional development opportunities

Job summary

ForHealth is expanding with a brand-new Point Cook Medical Centre and seeks a Full-Time Practice Manager to lead operations from day one. You will oversee the centre, guide a multidisciplinary team across General Practice, Dental, Radiology and Treatment Room services, and drive exceptional patient experiences.

You will report to the Regional Manager and shape the clinic culture, processes and performance while ensuring compliance and continuous improvement in a fast-paced healthcare environment.

Qualifications

• Leadership and management experience in healthcare settings.
• Strong people leadership and team development skills.
• Excellent organisational and time management abilities.
• Outstanding communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving, negotiation and conflict resolution capabilities.
• Proficiency with Microsoft Office and practice management systems.
• Knowledge of Medicare billing and healthcare compliance (desirable).
• Qualification in Business Administration or Diploma of Practice Management preferred.

Responsibilities

• Lead and support administrative and clinical support teams.
• Manage staffing, recruitment, onboarding and performance development.
• Coordinate rosters to meet patient demand and business needs.
• Drive operational excellence through process improvements.
• Implement and maintain SOPs and centre processes.
• Monitor centre performance and implement strategic improvements.
• Promote a patient-first culture focused on service quality.
• Build strong relationships with GPs and allied health professionals.
• Support quality improvement and accreditation activities.
• Ensure WHS compliance across the centre.
• Collaborate with Regional and National Leaders on key initiatives.

Skills

Leadership

People leadership

Organisational skills

Communication

Customer service

Time management

Problem-solving

Negotiation

Conflict resolution

MS Office

Practice management systems

Medicare knowledge

Medicare billing

Education

Business Administration

Diploma of Practice Management

Tools

Practice management software

Job description

ForHealth is expanding with a brand-new Point Cook Medical Centre and seeks a Full-Time Practice Manager to lead operations from day one. You will oversee the centre, guide a multidisciplinary team across General Practice, Dental, Radiology and Treatment Room services, and drive exceptional patient experiences.

You will report to the Regional Manager and shape the clinic culture, processes and performance while ensuring compliance and continuous improvement in a fast-paced healthcare environment.