Clinic Operations Manager

Neurocog; Manly; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

NeuroCog in Manly, NSW, seeks an Office Manager and Executive Support Coordinator to support the Director and coordinate daily business operations, research administration, and marketing activities. This role ensures efficient office systems and responsive communication to deliver NeuroCog's products and services.

You will manage calendars, coordinate interns and staff, oversee IT needs, maintain filing, assist with light bookkeeping, and help grow the business through organized operations and

Qualifications

• Proven ability to provide high-level administrative support to senior management.
• Experience coordinating multiple projects and stakeholders.
• Strong organizational skills and attention to detail.

Responsabilités

• Provide executive and research support to the Director, including project coordination, data management, correspondence, meeting agendas and synchronised calendars.
• Coordinate office and clinical placement operations, oversee interns and casual staff as required, and monitor IT requirements, equipment, supplies and subscriptions.
• Maintain organised electronic filing systems, securely manage and transfer confidential client records, and undertake reception, general administration and light bookkeeping.
• Monitor NeuroCog's and the Director's websites and social media, supporting internal and external teams with marketing strategy, campaigns and sales activities.
• Build and maintain relationships with clients, business partners, clinics, GP practices and NDIS referral sources, including correspondence and in-person visits.
• Liaise with external teams to coordinate projects and resolve issues affecting NeuroCog's products, services and client experience.
• Use Google Workspace, Microsoft Office, Slack, HubSpot, Asana and other relevant systems to manage workflows and improve operational efficiency.

Connaissances

Executive support

Project coordination

Data management

Stakeholder communication

Outils

Google Workspace

Microsoft Office

Slack

HubSpot

Asana

Description du poste

The Office Manager and Executive Support Coordinator supports the Director and coordinates daily business operations, research administration, marketing activities and stakeholder relationships. The role helps ensure efficient office systems, responsive communication and effective delivery of NeuroCog's products and services.

Key responsibilities

• Provide executive and research support to the Director, including project coordination, data management, correspondence, meeting agendas and synchronised calendars.
• Coordinate office and clinical placement operations, oversee interns and casual staff as required, and monitor IT requirements, equipment, supplies and subscriptions.
• Maintain organised electronic filing systems, securely manage and transfer confidential client records, and undertake reception, general administration and light bookkeeping.
• Monitor NeuroCog's and the Director's websites and social media, supporting internal and external teams with marketing strategy, campaigns and sales activities.
• Build and maintain relationships with clients, business partners, clinics, GP practices and NDIS referral sources, including correspondence and in-person visits.
• Liaise with external teams to coordinate projects and resolve issues affecting NeuroCog's products, services and client experience.
• Use Google Workspace, Microsoft Office, Slack, HubSpot, Asana and other relevant systems to manage workflows and improve operational efficiency.

About you

• Proactive, reliable and self-motivated, with the ability to work independently and grow with the business.
• Highly organised and attentive to detail, with strong time management and the ability to meet deadlines across competing priorities.
• Exercises sound judgement, discretion and strict confidentiality.
• Approachable and tactful, with strong communication, interpersonal and negotiation skills.
• Resourceful and adaptable, with a practical approach to problem-solving and technology.

About us

NeuroCog combines psychological assessment, neurocognitive skills training and digital tools to support practical improvements in everyday life. Its services include the NeuroCog Clinic, Neury app and PsychFlow practice management platform.