Medical Receptionist

Morgana Walker Psychology; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Morgana Walker Psychology in Melbourne seeks a friendly, detail‑oriented admin assistant to support daily practice operations and the Neurodivergent Parent Academy. You will welcome clients, manage bookings, handle calls and emails, and help keep both businesses running smoothly.

Working closely with Morgana, you will ensure a warm reception, coordinate calendars across two entities, assist with content updates on WordPress and Mailchimp, and provide confidential admin support.

Qualifications

• Experience with Halaxy for appointments and billing.
• Experience with Xero for invoicing and reconciliation.
• Experience with Mailchimp for campaigns and automations.
• Experience with WordPress for content updates and page edits.
• Reception or admin experience in allied health.
• Experience scheduling for a Director or senior clinician.
• Warm, calm, and well-organised with good communication.

Responsibilities

• Welcome clients with warmth and professionalism
• Manage bookings, cancellations and waitlists
• Handle phone calls, emails and enquiries
• Support families with a neurodiversity-affirming approach
• Schedule and coordinate Morgana's calendar across both businesses
• Assist with project coordination for the Neurodivergent Parent Academy
• Manage Halaxy appointments, billing and clinical admin
• Process payments, invoices and rebates
• Update WordPress pages and upload content
• Manage Mailchimp newsletters and automations

Skills

Reception experience

Admin experience

Communication

Organised and calm

Prioritisation

Tools

Halaxy

Xero

Mailchimp

WordPress

Job description

This is a varied, fast-paced role supporting both the day-to‑day running of Morgana Walker Psychology practice and the Neurodivergent Parent Academy's growing digital operations. You will work closely with Morgana (Director & Principal Psychologist) to ensure the practice runs smoothly, reception is welcoming and efficient, and the Academy continues to grow.

Key responsibilities

Welcome clients with warmth and professionalism

Manage bookings, cancellations and waitlists

Handle phone calls, emails and enquiries

Support families with a neurodiversity-affirming approach

Schedule and coordinate Morgana's calendar across both businesses

Assist with project coordination for the Neurodivergent Parent Academy

Manage Halaxy appointments, billing and clinical admin

Process payments, invoices and rebates

Update WordPress pages and upload content

Manage Mailchimp newsletters and automations

About you

Experience with Halaxy (appointments, billing, client management)

Experience with Xero (invoicing, reconciliation, basic bookkeeping support)

Experience with Mailchimp (email campaigns, automations, lists)

Experience with WordPress (basic editing, uploading content, page updates)

Reception or admin experience in allied health

Experience scheduling for a Director or senior clinician

Warm, calm, organised and genuinely enjoys helping people

Can manage competing priorities without becoming overwhelmed

Communicates clearly and kindly

About us

Morgana Walker Psychology is a neurodiversity-affirming private practice supporting children, teens, adults and families. Alongside the clinical practice, we are expanding the Neurodivergent Parent Academy (NPA) — a global learning platform offering courses, webinars and resources for parents and educators.

A supportive, neurodiversity-affirming workplace

A role with purpose and impact

Beautiful Thornbury practice rooms

Opportunities to grow with the Neurodivergent Parent Academy

Training provided in all systems

A chance to make a real difference in the lives of families