Clinic Operations Manager

Neurocog; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

NeuroCog is seeking an Office Manager and Executive Support Coordinator to support the Director and manage daily business operations, research administration, marketing activities, and stakeholder relationships in Sydney. The role ensures efficient office systems, timely communication, and effective delivery of NeuroCog's products and services.

You will provide executive and research support, coordinate interns and staff, and support IT needs, filing, reception, and light bookkeeping.

Qualifications

• Experience providing executive support and coordinating projects.
• Strong organizational skills with attention to detail.
• Ability to handle confidential information with discretion.
• Effective communication and interpersonal skills.
• Adaptable and self-motivated with tech-savvy approach.

Responsibilities

• Provide executive and research support to the Director, including project coordination, data management, correspondence, meeting agendas and synchronised calendars.
• Coordinate office and clinical placement operations, oversee interns and casual staff as required, and monitor IT requirements, equipment, supplies and subscriptions.
• Maintain organised electronic filing systems, securely manage and transfer confidential client records, and undertake reception, general administration and light bookkeeping.
• Monitor NeuroCog's and the Director's websites and social media, supporting internal and external teams with marketing strategy, campaigns and sales activities.
• Build and maintain relationships with clients, business partners, clinics, GP practices and NDIS referral sources, including correspondence and in-person visits.
• Liaise with external teams to coordinate projects and resolve issues affecting NeuroCog's products, services and client experience.
• Use Google Workspace, Microsoft Office, Slack, HubSpot, Asana and other relevant systems to manage workflows and improve operational efficiency.

Skills

Executive support

Project coordination

Data management

Communication

Time management

Tools

Google Workspace

Microsoft Office

Slack

HubSpot

Asana

Job description

The Office Manager and Executive Support Coordinator supports the Director and coordinates daily business operations, research administration, marketing activities and stakeholder relationships. The role helps ensure efficient office systems, responsive communication and effective delivery of NeuroCog's products and services.

Key responsibilities

• Provide executive and research support to the Director, including project coordination, data management, correspondence, meeting agendas and synchronised calendars.
• Coordinate office and clinical placement operations, oversee interns and casual staff as required, and monitor IT requirements, equipment, supplies and subscriptions.
• Maintain organised electronic filing systems, securely manage and transfer confidential client records, and undertake reception, general administration and light bookkeeping.
• Monitor NeuroCog's and the Director's websites and social media, supporting internal and external teams with marketing strategy, campaigns and sales activities.
• Build and maintain relationships with clients, business partners, clinics, GP practices and NDIS referral sources, including correspondence and in-person visits.
• Liaise with external teams to coordinate projects and resolve issues affecting NeuroCog's products, services and client experience.
• Use Google Workspace, Microsoft Office, Slack, HubSpot, Asana and other relevant systems to manage workflows and improve operational efficiency.

About you

• Proactive, reliable and self-motivated, with the ability to work independently and grow with the business.
• Highly organised and attentive to detail, with strong time management and the ability to meet deadlines across competing priorities.
• Exercises sound judgement, discretion and strict confidentiality.
• Approachable and tactful, with strong communication, interpersonal and negotiation skills.
• Resourceful and adaptable, with a practical approach to problem-solving and technology.

About us

NeuroCog combines psychological assessment, neurocognitive skills training and digital tools to support practical improvements in everyday life. Its services include the NeuroCog Clinic, Neury app and PsychFlow practice management platform.