Clinic Experience Specialist — Welcoming & Scheduling

CBI Health Group; Sydney; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Flexible hours

Job summary

CBI Health in Sydney, NS is hiring a Clinic Experience Associate to greet clients, answer questions, and manage scheduling with a focus on warm personal service. You will help maintain a smooth clinic flow and support staff with administrative tasks while protecting client information.

The role emphasizes proactive problem solving, strong communication, and the use of digital tools to enhance the patient experience in a fast-paced clinic environment.

Qualifications

• Experience in administrative support and client service.
• Strong written and verbal communication skills.
• Ability to manage scheduling and navigate clinic workflows.

Responsibilities

• Create a welcoming environment for clients and visitors.
• Respond to inquiries in person, by phone, or by email within 24 hours.
• Support client scheduling and optimize clinic flow.
• Maintain client confidentiality and accurate records.
• Educate clients on digital tools and online booking.

Skills

Customer service

Communication

Scheduling

Microsoft Office

Tools

Microsoft Office

Job description

CBI Health in Sydney, NS is hiring a Clinic Experience Associate to greet clients, answer questions, and manage scheduling with a focus on warm personal service. You will help maintain a smooth clinic flow and support staff with administrative tasks while protecting client information.

The role emphasizes proactive problem solving, strong communication, and the use of digital tools to enhance the patient experience in a fast-paced clinic environment.