Clinic Experience Associate - Sydney, NS

CBI Health Group; Sydney; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Flexible hours

Job summary

CBI Health in Sydney, NS is hiring a Clinic Experience Associate to greet clients, answer questions, and manage scheduling with a focus on warm personal service. You will help maintain a smooth clinic flow and support staff with administrative tasks while protecting client information.

The role emphasizes proactive problem solving, strong communication, and the use of digital tools to enhance the patient experience in a fast-paced clinic environment.

Qualifications

• Experience in administrative support and client service.
• Strong written and verbal communication skills.
• Ability to manage scheduling and navigate clinic workflows.

Responsibilities

• Create a welcoming environment for clients and visitors.
• Respond to inquiries in person, by phone, or by email within 24 hours.
• Support client scheduling and optimize clinic flow.
• Maintain client confidentiality and accurate records.
• Educate clients on digital tools and online booking.

Skills

Customer service

Communication

Scheduling

Microsoft Office

Tools

Microsoft Office

Job description

Clinic Experience Associate - Sydney, NS

Job Category : Administrative Support

Requisition Number : PARTT035972

• Posted : September 21, 2026
• Full-Time

Locations

Showing 1 location

Description

About this opportunity

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues. This rolecontributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

A CEA’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another, and are committed to learning, improving and growing.

Take an inside look at what you’ll do each day

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction - mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
• Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
• Schedule to maximize opportunity for client access to care (including access to online booking)
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Facilitate effective flow within the clinic

What you need to be successful

• A natural ability to connect with people and build strong relationships
• Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
• Be Pro-active and Results-oriented
• Strong written and verbal communication skills
• Ability to switch between tasks quickly and with ease
• Excellent time management and organizational skills with attention to detail
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs (Microsoft Office)
• Ability to work independently and as part of a cohesive team

Who you are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health offers you

• Continuous learning and skills development, including growth and leadership opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits (must maintain a minimum average of 25 hours per week to be eligible)
• Flexible hours, which allow work-life balance and focus on quality of life

About Us

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data‑driven solutions and better health outcomes. Learn more at cbihealth.ca .

Inclusion Matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.