Client Services & Intake Coordinator - Growth & Impact

The Shellharbour Clinic; Shellharbour City Council; On-site; AUD 52,000 - 68,000; Full time

Job summary

The Shellharbour Clinic in Shellharbour Village, NSW is seeking a warm, proactive Client Services & Intake Coordinator. You will be the welcoming face, guiding clients through intake, referrals, waitlists and scheduling. You’ll manage appointments and billing while supporting clinicians and the practice owner to keep operations running smoothly.

This full-time or part-time role offers ongoing training, collaborative teamwork, and meaningful daily impact in client care.

Qualifications

• Experience in client service or reception in health settings.
• Ability to handle sensitive information with discretion.
• Strong written and verbal communication.

Responsibilities

• Act as the first point of contact for clients with warmth and professionalism.
• Guide clients through the intake process and clarify referral pathways.
• Manage appointments, billing, and accounts with accuracy.
• Identify attendance risks and work with clients to resolve barriers.
• Support continuity of care by following up with clients and clinicians.
• Provide broader administrative support to the clinic and owner as needed.

Skills

Warm client service

Administration experience

Health-related reception

Strong communication

Job description

The Shellharbour Clinic in Shellharbour Village, NSW is seeking a warm, proactive Client Services & Intake Coordinator. You will be the welcoming face, guiding clients through intake, referrals, waitlists and scheduling. You’ll manage appointments and billing while supporting clinicians and the practice owner to keep operations running smoothly.

This full-time or part-time role offers ongoing training, collaborative teamwork, and meaningful daily impact in client care.