Clinic Administration Officer – Hybrid, Growth & Perks

The Royal Children's Hospital Melbourne; Melbourne; Hybrid; AUD 61,000 - 67,000; Full time

Benefits offered by this job

Salary packaging

Hybrid work model

Flexible working arrangements

On-site childcare

Private health insurance discount

Staff counselling

Job summary

The Royal Children’s Hospital Melbourne is seeking an Administration Officer for Specialist Clinics in Melbourne. You will handle patient data, referrals and triage while delivering a friendly, professional front-desk experience for families.

Joining the Specialist Clinics Team offers a flexible hybrid work model, a structured career path within Award 10 administrative grades, and on-site support for training and development at a leading paediatrics hospital.

Qualifications

• Strong communication skills with a professional and positive attitude.
• Previous customer service experience is highly regarded.
• Understanding of the Victorian Healthcare system is a benefit to your application

Responsibilities

• Maintaining accurate patient data, completing referral and discharge tasks, and overseeing triage and waitlist processes
• Managing communication with clinicians and staff through email, messages, paging and switchboard tasks
• Providing a friendly and welcoming first point of contact for patients and families (if patient-facing)
• Setting up clinic rooms, keep workstations and waiting areas clean, tidy and welcoming

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

The Royal Children’s Hospital Melbourne is seeking an Administration Officer for Specialist Clinics in Melbourne. You will handle patient data, referrals and triage while delivering a friendly, professional front-desk experience for families.

Joining the Specialist Clinics Team offers a flexible hybrid work model, a structured career path within Award 10 administrative grades, and on-site support for training and development at a leading paediatrics hospital.