Client Support Specialist: Empathetic Liaison

Feros Care; New South Wales; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Meal and entertainment salary-sacrific

Annual Leave loading 17.5%

Cultural Leave Days

ForME employee discounts

Private Health Insurance discount

Employee Assistance Program (EAP)

Paid Parental Leave

Fitness Passport access

Referral bonus

Job summary

Feros Care is seeking a Customer Service Liaison in New South Wales to provide first-contact support for clients across multiple channels. You’ll help clients access information and navigate services while maintaining accurate records and contributing to service improvements.

You’ll join a values-driven, not-for-profit organisation offering comprehensive benefits and a focus on empowering people to live better lives.

Qualifications

• Previous experience in customer service, call centre or client facing roles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and work in a fast paced environment.
• Strong problem solving and conflict resolution abilities.
• Proficiency in using CRM systems and digital tools.
• A commitment to person-centred care and continuous improvement.

Responsibilities

• Provide high-quality customer service via phone, email, and other channels.
• Respond to enquiries with empathy, accuracy, and efficiency.
• Support clients in navigating services and accessing relevant information.
• Maintain accurate records and documentation using internal systems.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Uphold Feros Care’s values and contribute to a positive team culture.

Skills

Customer service

Communication

Multitasking

Problem solving

CRM tools

Person-centred care

Education

Customer service or administration qualification

Tools

CRM software

Job description

Feros Care is seeking a Customer Service Liaison in New South Wales to provide first-contact support for clients across multiple channels. You’ll help clients access information and navigate services while maintaining accurate records and contributing to service improvements.

You’ll join a values-driven, not-for-profit organisation offering comprehensive benefits and a focus on empowering people to live better lives.