Customer Service Liaison

Feros Care; Tweed Heads; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Not for Profit Salary Packaging up to

Annual Leave loading 17.5%

Cultural Leave Days

ForME employee benefits platform

Private Health Insurance Discount

Employee Assistance Program (EAP)

Paid Parental Leave

Fitness Passport

$200 referral bonus

Job summary

Feros Care is seeking a Customer Service Liaison to be the first point of contact for our clients, delivering exceptional service across phone, email and other channels. You will help people feel heard, understood and supported, navigating services and accessing information with care.

Join a not-for-profit organisation that values inclusion and person-centred care, offering flexible benefits and opportunities to grow within a supportive team.

Qualifications

• Previous experience in customer service, call centre or client-facing roles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem solving and conflict resolution abilities.
• Proficiency with CRM systems and digital tools.
• Commitment to person-centred care and continuous improvement.
• NDIS Workers Screening Check & Working with Children’s Check (or willingness to obtain).
• Undergo a NDIA Screening Clearance.
• Undergo a Nationally Coordinated Criminal History Check.
• Valid Australian Working Rights.
• Experience in community/government/not-for-profit setting; or with disability services (desirable).

Responsibilities

• Provide high quality customer service via phone, email and other channels.
• Respond to enquiries with empathy, accuracy, and efficiency.
• Support clients in navigating services and accessing relevant information.
• Maintain accurate records and documentation using internal systems.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Uphold Feros Care's values and contribute to a positive team culture.

Skills

Customer service

Call centre

Interpersonal skills

Multitasking

Problem solving

CRM systems

Education

Qualifications in customer service or administration

Tools

CRM software

Digital tools

Job description

We're Feros Care, and we're pleased to meet you.

And what we care most about is helping people live healthier, happier, better-connected lives.

Since 1990, we've been making it happen, both for older Australians and people with disability.

We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creators. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

Customer Service Liaison

We're Feros Care, and we're pleased to meet you.

And what we care most about is helping people live healthier, happier, better-connected lives.

Since 1990, we've been making it happen, both for older Australians and people with disability.

We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creators. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

Great service starts with you.

As a Customer Service Liaison, you'll be the first point of contact for our clients, providing exceptional service and support across a range of enquiries. You'll help people feel heard, understood and empowered - whether they're seeking information, assistance or reassurance.

Every interaction is an opportunity to make a real difference.

What you'll do:

• Provide high quality customer service via phone, email and other channels.
• Respond to enquiries with empathy, accuracy, and efficiency.
• Support clients in navigating services and accessing relevant information.
• Maintain accurate records and documentation using internal systems.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Uphold Feros Care's values and contribute to a positive team culture.

What you'll bring:

• Previous experience in customer service, call centre or client facing roles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and work in a fast paced environment.
• Strong problem solving and conflict resolution abilities.
• Proficiency in using CRM systems and digital tools.
• A commitment to person-centred care and continuous improvement.

Qualifications & Checks:

• Qualifications in customer service, business or administration (desirable).
• NDIS Workers Screening Check & Working with Children's Check (or willingness to obtain).
• Undergo a NDIA Screening Clearance.
• Undergo a Nationally Coordinated Criminal History Check.
• Valid Australian Working Rights.
• Experience working in a community, government or not for profit setting; or in a support service that engages directly with people with a disability (desirable)

Why Feros Care?

At Feros Care, we value our people and offer:

• Not for Profit Salary Packaging of up to $15,900 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
• 17.5% Annual Leave loading.
• Cultural Leave Days for eligible employees.
• Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
• Private Health Insurance Discount with Medibank.
• Employee Assistance Program (EAP).
• Paid Parental Leave (9 weeks) for eligible employees.
• Access to Fitness Passport - discounted gym and pool memberships for you and your family.
• $200 referral bonus per successful referral.

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact ***************@feroscare.com.au