Empathetic Client Support Specialist

Feros Care; Tweed Heads; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Not for Profit Salary Packaging up to

Annual Leave loading 17.5%

Cultural Leave Days

ForME employee benefits platform

Private Health Insurance Discount

Employee Assistance Program (EAP)

Paid Parental Leave

Fitness Passport

$200 referral bonus

Job summary

Feros Care is seeking a Customer Service Liaison to be the first point of contact for our clients, delivering exceptional service across phone, email and other channels. You will help people feel heard, understood and supported, navigating services and accessing information with care.

Join a not-for-profit organisation that values inclusion and person-centred care, offering flexible benefits and opportunities to grow within a supportive team.

Qualifications

• Previous experience in customer service, call centre or client-facing roles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem solving and conflict resolution abilities.
• Proficiency with CRM systems and digital tools.
• Commitment to person-centred care and continuous improvement.
• NDIS Workers Screening Check & Working with Children’s Check (or willingness to obtain).
• Undergo a NDIA Screening Clearance.
• Undergo a Nationally Coordinated Criminal History Check.
• Valid Australian Working Rights.
• Experience in community/government/not-for-profit setting; or with disability services (desirable).

Responsibilities

• Provide high quality customer service via phone, email and other channels.
• Respond to enquiries with empathy, accuracy, and efficiency.
• Support clients in navigating services and accessing relevant information.
• Maintain accurate records and documentation using internal systems.
• Collaborate with internal teams to resolve issues and improve service delivery.
• Uphold Feros Care's values and contribute to a positive team culture.

Skills

Customer service

Call centre

Interpersonal skills

Multitasking

Problem solving

CRM systems

Education

Qualifications in customer service or administration

Tools

CRM software

Digital tools

Job description

Feros Care is seeking a Customer Service Liaison to be the first point of contact for our clients, delivering exceptional service across phone, email and other channels. You will help people feel heard, understood and supported, navigating services and accessing information with care.

Join a not-for-profit organisation that values inclusion and person-centred care, offering flexible benefits and opportunities to grow within a supportive team.