Client Support & Reporting Specialist

Readytech; City of Launceston; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

A day off for your birthday

Additional 4 days of leave each year

ReadyTecher Awards each quarter with a

Hamilton Island travel prize (Flights)

Sonder access 24/7

Parental leave top-up

Leave for miscarriage/endometriosis/ma

Volunteer leave

ReadyTech merch drops

Job summary

ReadyTech is seeking a Support Officer in Australia to be the first point of contact for clients, delivering high-quality service by answering questions, resolving issues, and building strong relationships.

You will provide first-level support, prepare customised reporting, offer technical guidance on ReadyTech products, document interactions in Zendesk, and contribute to knowledge base articles.

Qualifications

• Excellent verbal and written communication.
• Strong analytical and problem-solving ability.
• Great teamwork and collaboration.
• A self-starter who takes initiative.
• Strong attention to detail.
• Genuine customer service mindset like empathy, patience, and care.
• SQL / programming experience is a plus.
• Familiarity with the VET sector (advantageous).
• Exposure to student management system products (advantageous).

Responsibilities

• Provide friendly and efficient first-level support to clients.
• Prepare customised reporting and data in line with client requirements.
• Provide technical support to clients on how to use ReadyTech products.
• Identify product issues and communicate clear steps to resolve them.
• Log and document client interactions in our CRM/support ticketing system (e.g. Zendesk).
• Create, edit, and review knowledge base articles.

Skills

Customer service mindset

Verbal communication

Written communication

Analytical thinking

Problem solving

Teamwork

Initiative

Attention to detail

Empathy and patience

SQL / programming (plus)

Job description

ReadyTech is seeking a Support Officer in Australia to be the first point of contact for clients, delivering high-quality service by answering questions, resolving issues, and building strong relationships.

You will provide first-level support, prepare customised reporting, offer technical guidance on ReadyTech products, document interactions in Zendesk, and contribute to knowledge base articles.