Customer Support & IT Helpdesk Specialist (APAC)

Lifestylepanel Pty Ltd; City of Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Lifestylepanel Pty Ltd in Australia is seeking a Customer Service and IT Support specialist to be the first point of contact for customers, solving hardware and software issues and ensuring a positive experience.

Reporting to the Head of ICT, you will handle Level 1 and 2 tickets, provide on-site and remote support across the APAC region, and help build strong client relationships while contributing to monitoring systems and project work.

Qualifications

• Customer-focused with strong communication and patience.
• Ability to explain technical concepts to non-technical customers.
• Translate technical details into practical solutions and build relationships.
• Strong problem-solving and troubleshooting skills with attention to detail.
• Working knowledge of Linux systems and basic networking.
• Fast learner, adaptable to new tools and technologies.
• Able to work independently and in a team.
• Self-motivated and eager to learn and develop professionally.
• Strong time management and multi-tasking abilities.
• Valid driver's license and access to reliable transportation.

Responsibilities

• Provide Level 1 and 2 support to clients across the Asia Pacific region.
• Monitor and manage incoming Service Desk tickets.
• Communicate with customers via Service Desk, phone, and email.
• Escalate issues to senior team members when needed.
• Assist with warranty returns and shipping.
• Deliver on-site and remote product and technical support.
• Build and maintain strong customer relationships.
• Contribute to ongoing projects and routine business requirements.
• Create and maintain in-house management and monitoring systems.

Skills

Customer service

Communication skills

Problem solving

Linux basics

Networking basics

Learning agility

Teamwork

Time management

Driver's license

Tools

MariaDB

PostgreSQL

Go

Kafka

Grafana

Job description

Lifestylepanel Pty Ltd in Australia is seeking a Customer Service and IT Support specialist to be the first point of contact for customers, solving hardware and software issues and ensuring a positive experience.

Reporting to the Head of ICT, you will handle Level 1 and 2 tickets, provide on-site and remote support across the APAC region, and help build strong client relationships while contributing to monitoring systems and project work.