Client Service Officer - Home Safety Services

Centacare Brisbane; Brisbane; Híbrido; AUD 98 000 - 102 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary packaging

Hybrid work model

Employee Assistance Program

Training & development

Resumo da oferta

Centacare Brisbane is seeking a motivated Client Services Officer for a full-time fixed-term role in our Home Safety Services team, based in Browns Plains. You will be the first contact for clients and referrers, handling enquiries, intake and assessments, coordinating appointments and supporting delivery of home maintenance and modification services.

Join a supportive, values-driven team with hybrid work options, salary packaging benefits up to $18,550, and opportunities for professional

Qualificações

• Experience in customer service, administration, client coordination, or community service environments.
• Certificate III or higher in Business Administration or a related field (desirable).
• Strong verbal and written communication skills with the ability to engage with diverse stakeholders.
• Strong decision-making, problem-solving and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Proficient in Microsoft Office applications and confident with client management systems.

Responsabilidades

• Deliver professional, empathetic, and efficient customer service to clients, referrers, contractors, and stakeholders.
• Receive, assess, prioritise, and action client enquiries and requests for home maintenance and modification services.
• Complete client intake, assessments, and service allocations in line with client needs and program requirements.
• Coordinate service bookings by scheduling Field Officers and liaising with Contractors to support timely service delivery.
• Prepare work requests, job sheets, and service documentation while monitoring service requirements and expenditure.
• Process and maintain accurate client records, case notes, operational notes, and data entry within client management systems.
• Liaise with internal teams and external stakeholders to coordinate effective service delivery.
• Ensure confidentiality, compliance requirements, and workplace health and safety obligations are maintained.

Conhecimentos

Customer service

Administration

Client coordination

Communication skills

Attention to detail

Microsoft Office

Client management systems

Driver’s license

Right to work in Australia

Formação académica

Certificate III or higher in Business Administration or related field

Ferramentas

Microsoft Office applications

Client management systems

Descrição da oferta de emprego

About Centacare

Centacare is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage. Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. We strive to deliver professional and accountable services whilst empowering our clients to find solutions and achieve their goals.

About The Role

Centacare is seeking a motivated and customer-focused Client Services Officer for a full-time position and a Fixed Term Contract -12 months within our Home Safety Services team. In this role, you will be the first point of contact for clients and referrers, managing service enquiries, completing client intake and assessments, coordinating appointments, and supporting the delivery of home maintenance and modification services.

Location: Browns Plains

Employment: Fixed Term Contract -12 months & Permanent full time

Days: Full time Monday to Friday

Remuneration: $50.03ph + Super + Super + Not for Profit Salary Packaging (Increases your take home pay)

Key Responsibilities

• Deliver professional, empathetic, and efficient customer service to clients, referrers, contractors, and stakeholders.
• Receive, assess, prioritise, and action client enquiries and requests for home maintenance and modification services.
• Complete client intake, assessments, and service allocations in line with client needs and program requirements.
• Coordinate service bookings by scheduling Field Officers and liaising with Contractors to support timely service delivery.
• Prepare work requests, job sheets, and service documentation while monitoring service requirements and expenditure.
• Process and maintain accurate client records, case notes, operational notes, and data entry within client management systems.
• Liaise with internal teams and external stakeholders to coordinate effective service delivery.
• Ensure confidentiality, compliance requirements, and workplace health and safety obligations are maintained.

Experience & Qualifications

• Experience in customer service, administration, client coordination, or community service environments.
• Certificate III or higher in Business Administration or a related field (desirable).
• Strong verbal and written communication skills with the ability to engage with a diverse range of stakeholders.
• Strong decision-making, problem-solving, and high attention to detail skills.
• Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment.
• Proficient in Microsoft Office applications and confidence using client management systems.
• Ability to work independently while contributing positively within a busy, collaborative team environment.
• Valid driver’s licence, paid Blue Card, paid Yellow Card, National Police Certificate, and right to work in Australia.

Why join us?

• Salary Packaging Benefits: Package up to $18,550 of your annual salary tax-free, increasing your take-home pay.
• Flexible hybrid model with WFH available.
• Employee Assistance Program: Access free and confidential counselling.
• Training & Development: Excellent opportunities for professional development and career growth.
• Work within a supportive, collaborative and values-driven team.
• The opportunity to contribute to meaningful services that support older Australians and people living with disability.

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.