Client Support Officer

Randstad - Business Support; Sydney; Remote; AUD 80,000 - 95,000; Part time

Benefits offered by this job

Remote work

Part-time 20h per week

Flexible hours

Mon-Fri role

No commute

ANZ clients

Software industry exposure

Varied role

Job summary

Randstad is seeking a Client Support Officer for a fully remote, part-time role across Australia. You will handle day-to-day customer support, user assistance and administration, while delivering online training to clients and helping them maximise the software platform.

The ideal candidate enjoys problem solving, relationship building and working independently, with experience in customer service or support and a background in accounting or finance is essential.

Qualifications

• Experience in customer service, client support, technical support, administration or help desk support.
• Self-motivated and comfortable working independently in a fully remote environment.
• Experience working with accountants or accounting professionals, or a qualification in accounting or finance is essential.

Responsibilities

• Providing timely and effective client and customer support.
• Responding to user queries and providing clear solutions.
• Delivering and assisting with online client training.
• Supporting clients with the use of the software platform.
• Maintaining and improving customer support resources.
• Building strong relationships with clients and internal teams.

Skills

Customer service

Client support

Online training

Administration

Accounting knowledge

Education

Accounting or Finance qualification

Job description

$80k - $95k p.a. + super + bonus (prorated)

An exciting opportunity for an experienced Client Support Officer to join an established software business in a part-time (20 hours per week, across 5 days), 100% remote, work from home role.

You’ll provide day-to-day customer support, user assistance, online training and administration, helping clients get the most out of the company's software platform. This is a great opportunity for someone from customer service, client support, help desk or administration who enjoys problem solving, building relationships and working independently.

Benefits To You

• 100% remote / work from home anywhere in Australia
• Part-time role, 20 hours per week across 5 days
• Flexible start and finish times
• Monday to Friday role
• No commute or office attendance required
• Join an established software business supporting clients across ANZ
• Opportunity to build your experience within the software and technology sector
• Varied role across client support, online training and administration

Your Responsibilities

• Providing timely and effective client and customer support
• Responding to user queries and providing clear solutions
• Delivering and assisting with online client training
• Supporting clients with the use of the software platform
• Maintaining and improving customer support resources
• Building strong relationships with clients and internal teams

About You

• Experience in customer service, client support, technical support, administration or help desk support
• Self-motivated and comfortable working independently in a fully remote environment
• Experience working with accountants or accounting professionals, or a qualification in accounting or finance is essential

Your New Company

Join an established software and technology business as the Client Support Officer, supporting clients across Australia and New Zealand. You’ll become part of a collaborative team and have the flexibility to work completely remotely while building your experience across client support and software.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background.