Customer Service Officer

Sharp & Carter; Sydney; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Private health cover

Wellness allowance

Staff discount

Structured 4-week induction

Job summary

Sharp & Carter is seeking a Customer Service Representative to join a small, close-knit team at their Sydney office. This on-site role supports a busy B2B/B2C customer base, handling orders, stock and dispatch inquiries, and onboarding new accounts with cross-functional teams.

Hours are 5 days per week in-office, with shift options and full training provided. Prior office experience is a bonus but not required; candidates who are calm, reliable and self-motivated will fit well in a supportive

Qualifications

• Experience in customer service or account support is preferred.
• Strong attention to detail and accuracy in order processing.

Responsibilities

• Respond to customer inquiries via email and phone in a prompt, professional manner.
• Process orders accurately using the internal system and Outlook.

Skills

Customer service experience

Attention to detail

Written communication

Verbal communication

Tools

Outlook

CRM system

Job description

Customer Service Representative

Western Sydney, NSW | Full-Time, On-Site | $65,000-$70,000 + Super

Join a well-established, global manufacturing brand with a reputation for stability, quality, and a genuinely great team culture. Our client is looking for a Customer Service Representative to become part of a small, close-knit team based at their Sydney office, the kind of company where people stay for years, not months.

This is a varied role at the heart of a busy B2B/B2C customer base. No two days look quite the same; you'll handle everything from online and manual orders to freight and stock enquiries, to setting up new accounts and coordinating dispatch. You'll work closely with the Operations, Sales, and Warehouse teams to keep customers informed and orders moving smoothly.

This is a professional office environment, not a call centre — around 98% of customer contact comes through a shared email inbox rather than the phone. It's a great fit for someone who is calm, focused, and enjoys managing their own workload, backed by regular support and check-ins from a genuinely supportive team.

Hours: Fully office-based, 5 days per week, with flexibility to work either 8:00am to 4:00pm, 8:30am to 4:30pm, or 9:00am to 5:00pm.

Training: Full training provided from day one. This role is highly coachable, and prior office experience is a bonus, not a requirement.

What You'll Be Doing

• Responding promptly and professionally to customer enquiries via email and phone


• Processing customer orders accurately using the internal system and Outlook


• Monitoring order status and liaising with the warehouse team on stock availability and dispatch


• Handling freight, stock, and delivery enquiries, and managing backorders, returns, and credits


• Supporting onboarding of new customer accounts alongside the sales team


• Assisting with invoicing and dispatch administration


• Contributing ideas and feedback to help improve customer service

About You

We're less focused on ticking every experience box, and more interested in finding the right personality fit for a fast-paced, high-trust team. You'll likely thrive here if you are:

• Reliable, self-motivated, and comfortable managing your own workload with minimal supervision


• A calm, considered communicator, both written and verbal


• Detail-oriented, with a strong sense of ownership over getting the job done


• Someone who enjoys working independently within a small, supportive team

Candidates with customer service or account support experience are encouraged to apply — retail or FMCG background is a plus, but not essential. What matters most is your work ethic and reliability, not a perfect resume match.

Why You'll Love Working Here

• $65,000-$70,000 + Super


• Private health cover


• Wellness allowance — put it toward gym, yoga, or a wellness program of your choice


• Staff discount across company brands


• Structured 4-week induction with hands-on training, shadowing, and one-on-one support, so you're set up to succeed from day one


• Genuine job security and team stability