Client Success & Training Delivery Lead

Lumify Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff referral bonus

EAP

Birthday and Volunteering leave

2 days study leave

Donation matching

Free access to Lumify training courses

Job summary

Lumify Group's ENS division is seeking a Client Services Manager to coordinate training delivery and support clients from initial engagement to post-training follow-up.

You will manage bookings, keep the CRM and Knowledge Hub up to date, coordinate facilitators, and ensure everyone has what they need when they need it. There's room to grow into more strategic account management as you build your track record.

Qualifications

• At least 2 years of experience in training or event coordination, ideally within a corporate or professional services training company.
• Experience in key account or project management would be an advantage
• Familiarity with online learning platforms and Learning Management Systems, such as Moodle.
• Demonstrated success in providing responsive and professional client service.
• Organised, accurate, and methodical, with strong attention to detail.
• Adaptable in a fast-paced environment, and motivated by high-quality outcomes and client satisfaction.

Responsibilities

• Manage all aspects of program coordination, ensuring the accurate and timely processing of all required information.
• Provide support to the sales team in managing client onboarding, invoicing and deliverables.
• Manage logistics and attend client check-in meetings where required.
• Provide ongoing participant support from pre-assignment preparation through to post-training follow-up.
• Serve as a key contact for the sales team, clients and the delivery network, ensuring smooth and efficient program execution.
• Maintain and support the Knowledge Hub, including uploading materials, administering questionnaires and managing survey responses.
• Deliver outstanding service by anticipating client needs, resolving issues proactively, and maintaining high satisfaction.
• Support internal teams or partners by providing accurate training records, CRM data entry, and logistics coordination.
• Collaborate with trainers and facilitators to ensure they are prepared with materials, schedules, and participant needs.

Job description

Lumify Group's ENS division is seeking a Client Services Manager to coordinate training delivery and support clients from initial engagement to post-training follow-up.

You will manage bookings, keep the CRM and Knowledge Hub up to date, coordinate facilitators, and ensure everyone has what they need when they need it. There's room to grow into more strategic account management as you build your track record.