Account Coordinator (VIC)

AD Group; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading property platform company in Melbourne is seeking a Client Success Partner. This full-time role involves driving customer satisfaction through excellent service, collaborating with sales, and managing project campaigns. The ideal candidate enjoys teamwork, prioritizes customer needs, and thrives in a tech-driven environment. If you’re passionate about optimizing processes and improving client experiences, we want to hear from you!

Qualifications

• Team-focused mindset with a can-do attitude.
• Strong customer service skills, preferably with experience in hospitality or customer support.
• Eagerness to collaborate and learn from other departments.

Responsibilities

• Learn the landscape of the property market and key players.
• Work with the VIC Sales Manager to achieve revenue targets.
• Manage campaigns on company platforms and report to clients.
• Attend client meetings to build relationships and present solutions.
• Monitor the industry for new business opportunities.

Skills

Customer service

Communication

Collaboration

Campaign management

Tech savviness

Job description

Role: Client Success Partner – AD Group VIC

Reporting to: VIC Sales Manager

Hours of work: Full-time position, Monday to Friday, 9am to 5pm

Over the last 11 years AD Group has become Australia's preferred property platform and software company in the off-the-plan apartment, townhouse and house & land sectors. We’ve been steadily growing our presence in VIC, NSW and QLD. We’re looking for our new Client Success Partner to accelerate further growth in VIC.

Via astonishingly excellent customer service, strategic project advertising methods and tech innovation, our goal is to continue to cement AD Group as the clear market leader, and must-have partner, in the brand new home marketing industry.

What you’ll mostly be doing:

• Learning the lay of the land. Who is developing, marketing, selling and building each project. We are acutely aware of each of our customer’s (and even their clients’) business needs and objectives
• Working as a unit alongside the VIC Sales Manager to hit our revenue targets via new business development, customer retention and campaign optimisation
• Flexing your campaign management skills via the on-boarding and updating of projects on our three platforms: Apartments&Developments, Development ID and Showcase
• Reporting on these project campaigns directly with our clients
• Formalising and issuing booking agreements and planners to customers
• Attending client meetings to nurture relationships, brainstorm strategies, and present solutions
• Closely monitoring the industry for new business opportunities to grow our market share
• Offering your opinion on new product development, and the enhancement of existing solutions
• Collating client feedback and formulating ideas for campaign process improvements
• Collaborating with cross-functional teams to ensure client needs are met and exceeded

You could be who we are looking for:

• You have a team-focussed, can-do mindset. You care about the quality of your work, but you don’t take yourself too seriously - this is imperative to maintain our group culture.
• You notice, value and understand the importance of exemplary customer service - maybe you even worked in hospitality or customer support in a past life?
• You’re eager to collaborate with, and learn from, other departments to enhance the overall client experience.
• You consider yourself an excellent communicator - in person, over the phone, VC, carrier pigeon, email, you name it.
• You’re comfortable with tech and know, or could fairly easily figure out, your way around a dashboard.
• You may have knowledge of the property and marketing industry - we’d see this as helpful, though not essential.
• As a bonus: you really like the word optimise. Just because we currently do something one way, doesn’t mean it can’t be improved. We love fresh eyes and new ideas.

If you’re sitting there right now, thinking, ‘hey this kinda sounds like me!’ We want to hear from you!