Client Success Partner

Gartner; North Sydney Council; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Private Health Insurance

Harbour views in North Sydney office

Flexible work environment

Job summary

Gartner in Sydney is seeking a Client Success professional to align with the sales team, onboard exhibitors, and ensure renewals across 4-6 live events a year. You will maximize sponsorship packages, advise clients, and collaborate with operations, marketing, and program teams to deliver outstanding event experiences.

The role emphasizes client education, proactive service, and relationship building with 1–3 years in client-facing roles, strong communication, and organizational skills.

Qualifications

• 1–3 years in a client-facing role.
• Strong service delivery focus and client success mindset.
• Excellent written and verbal communication; presentation skills.
• Highly organized with attention to detail.
• Willingness to travel for onsite event support (4–6 events/year).

Responsibilities

• Serve as primary point of contact for clients on onboarding and sponsorship packages (virtual or live).
• Understand exhibit products and advise clients during event cycles.
• Support ~120 exhibitor-clients per year across 4–5 conferences.
• Collaborate with operations, content, program management and marketing teams.
• Partner with Event Sales to drive satisfaction, retention and growth.
• Cultivate and expand client relationships through proactive interactions.
• Drive high client call activity pre-event, onsite and post-event.
• Evaluate client experience to improve processes and actions.
• Join Event Sales on calls/meetings to support sales or renewals.

Skills

Client-facing

Service delivery

Business acumen

Communication skills

Organizational skills

Teamwork

Tools

MS Office

G-Suite

Job description

A Gartner conference is a series of business and technology events hosted globally by Gartner, a leading research and advisory firm. These events are designed for C-suite executives, Chief Information Officers (CIOs), and senior leaders across fields like IT, cybersecurity, HR, finance, and marketing.

About the role

The Client Success team member aligns with the sales team to deliver value to clients and ensure they have conviction to renew and grow their partnership with the Gartner/Evanta conference business. This is a critical role that drives client retention and builds a strong foundation for growth.

Key responsibilities

Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)

Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering

Support approximately 120 exhibitor-clients per year across 4-5 conferences

Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients

Partner with the Event Sales Organization to drive satisfaction, account retention and growth

Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client's business, industry and mission critical priorities

Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event

Evaluate and track the client experience at every conference allowing for improved processes and actions

Provide evidence of value received as confirmed by the client to be utilized in driving the renewal

Join Event Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal

About you

1-3 years of experience in a client-facing role

Passionate about service delivery and driven by client success

Strong business acumen

Ability to receive, interpret and react to client requests in a customer focused manner and high degree of professionalism

Highly organized with a strong attention to detail

Excellent written and verbal communication skills including presentation skills and persuading others

Ability to manage multiple deadlines, prioritize and work under pressure

Ability to work independently and within a team

Proficiency in the MS Office suite and G-suite

Willingness to travel and offer onsite event support to clients (4-6 events a year)

What we offer?

• Competitive remuneration package and performance bonus.
• A range of employment benefits including Private Health Insurance.
• An amazing, modern office (North Sydney) with bonus harbour views!
• Outstanding internal onboarding, training, and Professional Development programs and opportunities.
• A truly flexible work environment with combined days in the office or working from home.