Client Success Partner

Gartner; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Gartner is seeking a Client Success specialist to onboard exhibitors and maximize sponsorship value across virtual and live conferences. You will serve as the primary contact, ensure smooth onboarding, and collaborate with sales, operations, content and marketing to renew and grow partnerships.

The role emphasizes proactive service, strong communication, and disciplined organization as you manage multiple deadlines, travel when needed, and help demonstrate value to clients throughout the event

Qualifications

• 1–3 years in a client-facing role.
• Excellent written and verbal communication skills.
• Proficiency in MS Office and Google Workspace.
• Highly organized with strong attention to detail.
• Able to travel and support onsite events (4–6 per year).
• Strong business acumen and professional demeanor.

Responsibilities

• Serve as primary point of contact for clients onboarding and maximizing sponsorship package components (virtual or live).
• Understand exhibit products and advise clients on best use during the event cycle.
• Support ~120 exhibitor-clients per year across 4–5 conferences.
• Collaborate with operations, content, program management and marketing teams.
• Partner with Event Sales to drive satisfaction, retention and growth.
• Cultivate and expand client relationships through proactive interactions.

Skills

Client-facing experience

Service delivery

Business acumen

Client requests handling

Detail-oriented

Verbal and written communication

Multitasking

Team collaboration

MS Office & Google Workspace

Travel for onsite events

Tools

MS Office

Google Workspace

Job description

Glossary

Client = exhibitors / sponsors who purchased a sponsorship package at a Gartner / Evanta physical or virtual conference

Product = sponsorship package purchased by the exhibitor/sponsor

Mission

The Client Success team members align themselves to the sales team to deliver value to clients and ensure they have got the conviction to renew and grow their partnership with the Gartner/Evanta conference business. Critical role that drives client retention and builds a strong foundation for growth.

Responsibilities

• Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)
• Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
• Support approximately 120 exhibitor-clients per year across 4-5 conferences.
• Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
• Partner with the Event Sales Organization to drive satisfaction, account retention and growth
• Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client’s business, industry and mission critical priorities
• Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event
• Evaluate and track the client experience at every conference allowing for improved processes and actions
• Provide evidence of value received as confirmed by the client to be utilized in driving the renewal
• Join Event Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal

Requirements

• 1-3 Years of experience in a client-facing role
• Passionate about service delivery and driven by client success
• Strong business acumen
• Ability to receive, interpret and react to client requests in a customer focused manner and high degree of professionalism
• Highly organized with a strong attention to detail
• Excellent written and verbal communication skills including presentation skills and persuading others
• Ability to manage multiple deadlines, prioritize and work under pressure
• Ability to work independently and within a team
• Proficiency in the MS Office suite and G-suite
• Willingness to travel and offer onsite event support to clients (4-6 events a year)

#LI-SM4

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

Job Requisition ID:111293

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