Senior Live Events Client Success Manager

Flicket; Sydney; Hybride; AUD 110 000 - 160 000; Plein temps

Résumé du poste

Gartner seeks a Senior Live Events Client Success Manager in Sydney to lead client success initiatives, ensuring client value far exceeds investment. You will engage C-level clients, translate MCPs into action, and collaborate with internal partners to maximize outcomes.

Hybrid work setup and a focus on renewal and retention are key. The role requires 4+ years in client success with strong analytical and influencing abilities, and a client-centric, commercial mindset to drive renewals and

Qualifications

• 4+ years of relevant professional experience.
• Customer centricity and a commercial mindset to drive renewal.
• Proven track record of excellence with executive presence, communication, collaboration, prioritization, critical thinking and influencing.
• Strong analytical skills to translate data into actionable recommendations.
• Passion for client service with ability to capture Mission Critical Priorities (MCPs).

Responsabilités

• Regularly meet and engage with clients virtually to understand their business priorities and recommend high-value actions.
• Uncover and capture how the client measures value to ensure renewals and ROI are demonstrated.
• Build and manage relationships with C-level clients across functions.
• Collaborate with Gartner partners to remove obstacles and maximize value delivered.
• Occasionally contribute to operational improvement initiatives.
• Mentor team members and share expertise to strengthen the group.
• Review client book of business to monitor performance and renewal potential.

Connaissances

Executive presence

Analytical skills

Client service orientation

Strategic thinking

Influencing skills

Description du poste

Senior Live Events Client Success Manager

Showing 3692 Senior Live Events Client Success Manager jobs in Sydney

We seek highly motivated senior live events client success managers to join our client success team in Sydney, focusing on ensuring every Gartner client receives value far exceeding their investment.

• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return on investment.


• Uncover and capture how the client measures value (creating Value Statements) to ensure value is recognized and delivered throughout the life of the contract.


• Build, develop and manage relationships with C-level clients across various business functions, acting as an apprentice in influencing and problem-solving with these senior stakeholders.


• Collaborate with internal Gartner partners (such as Sales and Executive Partners) to overcome obstacles, ensure clients have the correct access, and maximize the value Gartner delivers.


• Occasionally serve as a core team member in operational improvement initiatives.


• Contribute to the success of the broader team by occasionally coaching others in areas of expertise or providing long-term mentoring.


• Conduct regular reviews of the client book of business, looking into performance and key client engagement metrics to ensure the renewal and retention of clients.

What you will need

• 4+ years relevant professional experience.


• Customer centricity and commercial mindset to drive renewal of the business.


• A proven track record of excellence fuelled by strong Executive Presence, communication, collaboration, prioritization, critical thinking, and influencing skills.


• Strong analytical skills, specifically the ability to translate raw data and understand technology/business workflows in order to convert business insights into actionable recommendations.


• A passion for client service, coupled with the ability to understand and capture client Mission Critical Priorities (MCPs) and business requirements.

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Why you’ll love working for Gartner

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.