Client Success Manager

LexisNexis Risk Solutions; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

LexisNexis Risk Solutions’ IDVerse Australia in Sydney is seeking a Client Success Manager to partner with customers after implementation, helping them realise measurable value while driving adoption, retention, and growth. You’ll be a trusted advisor, collaborating with cross-functional teams to ensure success and minimize risk.

In this role you will own post-implementation relationships, lead customer enablement sessions, and conduct QBRs/EBRs with stakeholders ranging from end users to

Qualifications

• 5+ years in Customer Success, Account Management, Client Services, or similar SaaS role.
• Experience managing customer portfolios and driving retention outcomes.
• Strong stakeholder management from end users to senior executives.
• Experience supporting renewals, expansion opportunities, and revenue growth.
• Experience delivering workshops, trainings, or product demonstrations.

Responsibilities

• Own customer relationships post go-live and be the primary contact for ongoing success.
• Drive adoption, enablement, and value realization through training and guidance.
• Build relationships with operational, technical, commercial, and executive stakeholders.
• Conduct Quarterly and Executive Business Reviews (QBRs/EBRs).
• Monitor customer health, identify risks early, and address challenges proactively.
• Support renewals and identify expansion opportunities with Sales.
• Coordinate issue resolution and maintain clear communication during incidents.
• Capture customer feedback and success stories to influence product development.

Skills

Stakeholder management

Customer success

SaaS experience

Onboarding / enablement

Communication / presentation

Problem solving

Data-driven decision making

Job description

LexisNexis Risk Solutions | IDVerse Australia | Hybrid in St Leonards (North Sydney)Help shape the future of digital identityAt IDVerse, part of LexisNexis Risk Solutions, we're helping organisations build trust online through AI-powered identity verification and fraud prevention technology.We're looking for a Client Success Manager to partner with customers after implementation, helping them realise measurable value from their investment while driving adoption, retention, and long-term growth. You'll become a trusted advisor, working closely with customers and internal teams to ensure success, minimise risk, and create exceptional customer experiences.This is an exciting opportunity to join a fast-growing technology business at the forefront of digital identity, fraud prevention, and AI innovation.What you'll be doingOwn customer relationships following go-live and become the primary point of contact for ongoing successDrive customer adoption, enablement, and value realisation through training, education, and strategic guidanceBuild strong relationships with operational, technical, commercial, and executive stakeholdersConduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)Monitor customer health, identify risks early, and proactively address challengesSupport renewals by demonstrating value, outcomes, and business impactIdentify growth opportunities and partner with Sales on expansion initiativesAdvocate for customers internally across Product, Engineering, Support, Delivery, and Sales teamsCoordinate issue resolution and maintain clear customer communication during incidentsCapture customer feedback, market insights, and success stories to help shape future product developmentAbout youYou'll thrive in this role if you're commercially minded, customer-focused, and enjoy building long-term relationships while helping customers achieve meaningful business outcomes.You'll bring:5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environmentExperience managing customer or account portfolios and driving retention outcomesStrong stakeholder management skills with the ability to engage everyone from end users through to senior executivesExperience supporting renewals, expansion opportunities, and revenue growth initiativesA strong understanding of customer onboarding, enablement, and adoption best practicesExperience delivering customer workshops, training sessions, or product demonstrationsStrong problem-solving and escalation management capabilitiesExcellent communication, presentation, and relationship-building skillsThe ability to analyse customer data and translate insights into actionA proactive and highly organised approach with strong attention to detailWhy join us?Join an industry leader in identity verification and fraud prevention technologyWork with innovative AI-powered solutions used by organisations globallyPartner with some of Australia's leading brands and technology teamsCollaborate with talented Product, Engineering, Sales, and Customer Success professionalsBe part of a high-growth business backed by the global strength of LexisNexis Risk SolutionsAccess career development opportunities across a global organisationFlexible working arrangements and a collaborative, supportive cultureAbout LexisNexis Risk SolutionsLexisNexis Risk Solutions helps organisations make better decisions through advanced analytics, data, and technology. IDVerse is its award-winning digital identity verification platform, helping businesses verify customers securely while reducing fraud and friction in the customer journey.If you're passionate about customer outcomes, technology, and building trusted client relationships, we'd love to hear from you.For more information visit: https://risk.lexisnexis.com/products/idverseWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .Please read our Candidate Privacy Policy .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights .