Client Success & Campaign Manager

Lucas Real Estate; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Lucas Real Estate in Melbourne is seeking a Client Services Manager to drive administrative excellence and campaign support for a high-performing team. You will manage property projects, coordinate contracts, keys, staging and media bookings while maintaining strong vendor and buyer relations.

This hands-on role requires meticulous organisation, top-notch communication, and a proactive, solution-focused mindset. Join a driven agency that values initiative and real-time client service.

Qualifications

• Experience in real estate administration is highly regarded.
• Attention to detail with high accuracy.
• Strong communication and solution-focused mindset.
• Commitment to delivering an outstanding experience to both clients and team members.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Provide high-level, end-to-end administrative and campaign support.
• Property assessments and project management of upgrades.
• Ordering contracts, coordinating keys, staging of furniture, utility connections, media bookings.
• Exemplary management and communication with Vendors and Buyers.
• Client nurture and buyer pipeline management.
• Assist with the preparation of market analyses, proposals, and key documents.
• Support the development and maintenance of the team’s CRM/database.
• Contribute to marketing activities and social media management.
• Deliver general administrative support and consistently exceptional customer service.
• Coordinate and attend final inspections, building and pest inspections and valuations.

Skills

Multitasking

Organization

CRM experience

Communication

Microsoft Office

Education

Certificate IV in Property

Agent’s Representative Certificate

Tools

CRM platforms

Microsoft Office

Job description

Lucas Real Estate in Melbourne is seeking a Client Services Manager to drive administrative excellence and campaign support for a high-performing team. You will manage property projects, coordinate contracts, keys, staging and media bookings while maintaining strong vendor and buyer relations.

This hands-on role requires meticulous organisation, top-notch communication, and a proactive, solution-focused mindset. Join a driven agency that values initiative and real-time client service.