Growth-Minded Client Success Manager

23rd Street; Australia; On-site; AUD 80,000 - 120,000; Full time

Job summary

23rd Street is Australia’s fastest-growing property marketing business. We’re seeking a commercially minded Client Success Manager to help agents and agencies get more from our technology, marketing and services.

This role is about ownership, proactivity and measurable results, developing strong relationships with principals and decision-makers while driving product adoption and client retention.

Qualifications

• Experience in client success, account management, sales or a similar commercial role.
• Excellent communication and relationship-building skills.
• Confidence working with business owners and senior decision-makers.
• Ability to identify opportunities and turn them into results.
• Strong organisation, follow-through and attention to detail.
• Proactive mindset with accountability for performance.

Responsibilities

• Grow existing accounts. Identify opportunities to increase client investment and maximise value.
• Drive product adoption. Help agents integrate our solutions into their businesses.
• Build meaningful relationships with agents, principals and key decision-makers.
• Own client retention. Address disengagement and ensure continued value.
• Lead proactive conversations to understand goals, review performance and recommend next steps.
• Shape product feedback with teams to improve experiences.

Skills

Client Success

Account Management

Sales mindset

Communication

Relationship-building

Job description

23rd Street is Australia’s fastest-growing property marketing business. We’re seeking a commercially minded Client Success Manager to help agents and agencies get more from our technology, marketing and services.

This role is about ownership, proactivity and measurable results, developing strong relationships with principals and decision-makers while driving product adoption and client retention.