Client Services Team Lead – Driving Community Impact

Sawyer Sourcing; Wangaratta; On-site; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Exercise breaks

Health & wellbeing reimbursement

Employee Assistance Program

Additional leave option

Training and development opportunities

Job summary

Sawyer Sourcing in Wangaratta is seeking an experienced leader to head a multidisciplinary community services team. You will oversee service delivery, ensure quality outcomes and compliance while guiding staff development.

You will manage stakeholder relationships, navigate regulatory requirements and contribute to continuous improvement initiatives within a values-driven organisation that supports at-risk individuals and families.

Qualifications

• Leadership or management experience in service delivery
• Proven ability to supervise and develop staff
• Ability to meet deadlines and work under pressure
• Strong communication, negotiation and advocacy skills
• Experience in social services or community sectors preferred

Responsibilities

• Lead and support a multidisciplinary team
• Oversee daily service delivery for quality and client outcomes
• Provide supervision, performance management and staff development
• Manage stakeholder relationships, complaints and risk
• Monitor budgets, reporting and regulatory requirements
• Contribute to continuous improvement and service development

Skills

Leadership

Team leadership

People management

Budget management

Stakeholder management

Regulatory compliance

Quality assurance

Continuous improvement

Communication

Problem solving

Education

Leadership or management qualification

Tools

Microsoft Office

CRM software

Job description

Sawyer Sourcing in Wangaratta is seeking an experienced leader to head a multidisciplinary community services team. You will oversee service delivery, ensure quality outcomes and compliance while guiding staff development.

You will manage stakeholder relationships, navigate regulatory requirements and contribute to continuous improvement initiatives within a values-driven organisation that supports at-risk individuals and families.